Operations Support Specialist

3 days ago


Wath upon Dearne, Rotherham, United Kingdom Big Fish Little Fish Full time
Job Title: Operations Support Specialist

We are seeking an experienced Operations Support Specialist to join our forward-thinking team at Big Fish Little Fish. This role will be based in a dynamic environment where you will be handling various aspects of administration within the Operations Team.

Key Responsibilities:
• Processing change of tenancy applications
• Organising meter exchanges, removals and upgrades
• Managing escalated debt with our Legal Team and field agents
• Communicating with customers via telephone/email/live chat
• Running commission reports
• AQ Amendments
• Logging enquiries onto the relevant CRM systems
• Liaising with relevant external supply chain by telephone/email
• Preparing and updating reports
• Maintaining company information in line with the general data protection regulations

Requirements:
• Competent using Microsoft Excel
• Great communication skills
• 'Can-do' attitude and strong attention to detail

Salary: £25,000 - £30,000 per annum

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