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New Patient Co-ordinator

2 months ago

Cheadle, United Kingdom Connections The Recruitment Specialists Full time
Are you passionate about patient care and thrive on making a real difference in people's lives? If so, we want to hear from youWe are excited to partner with a leading Manchester clinic to find a compassionate and dedicated Patient Advisor to join their dynamic team. As a Patient Advisor, you'll be at the forefront of patients' journeys, providing invaluable support and guidance every step of the way. Your key responsibilities will include:
  • Assist patients throughout their treatment process, offering expert advice and ensuring their comfort and confidence.
  • Handle high volumes of incoming enquiries, providing timely, professional, and courteous responses with accurate information about services, prices, and procedures.
  • Ensure seamless communication between administrative and clinical teams, contribute innovative ideas for service improvement, and participate in regular team meetings.
  • Develop outstanding rapport with patients, aiding decision-making and providing necessary support while maintaining a professional and caring attitude.
  • Maintain a warm and empathetic approach, ensuring each patient feels heard, valued, and supported.
  • Manage patient enquiries with professionalism and efficiency across various channels, including phone and email.
  • Utilise our state-of-the-art patient record system to oversee and support patients through every stage of their treatment, ensuring prompt and accurate task completion.
  • Collect and verify patient information, manage data in accordance with GDPR, and maintain confidentiality.
  • Salary: £25,000
  • Location: Cheadle (Office-Based)
  • Working Hours: Monday to Friday (occasional Saturdays)
  • Benefits: 33 days annual leave (including public holidays), holiday buy/sell scheme, pension scheme, private healthcare, Employee Assistance Programme (EAP), enhanced maternity leave.
Required Attributes/Skills/Experience:
  • Empathy and Passion: Exceptionally empathetic with a passion for patient service
  • Communication Skills: Excellent communication skills with the ability to build rapport with patients from day one.
  • Multi-tasking and Organisation: Confident in multi-tasking, self-motivated, and possessing first-class organisational skills.
  • Resilience and Tenacity: Compassionate, tenacious, and resilient, providing support during an exciting yet potentially difficult time for patients.
If you are ready to embark on a rewarding career where your compassion and expertise can shine, apply now and make a meaningful impact in the lives of others