Volunteer Patient

5 months ago


Cheadle, United Kingdom Pennine Care NHS Foundation Trust Full time

We are passionate about gathering feedback from people who use our services. This role will help us to do this and continue to improve and develop the services we offer.

If you want to gain experience, improve your job prospects, or just want to give some of your time to help others, this volunteering role could be for you

The role is intended to support our patient feedback team and enhance the service they offer.

**What the role involves**:

- Contact people who use services, their families and carers by telephone to capture their feedback on using a specific service.
- Listen to people as they talk about their experience, ask appropriate questions and record the person’s own words.
- Record people’s experiences on agreed templates, depending on the feedback we are asking them for, e.g. friends and family test (FFT), assessment feedback or general feedback.
- Send the feedback to the feedback team for collation.

**DBS Level for this role is**: Standard

**The knowledge, skills and attributes required for the role**:

- To be friendly and enthusiastic.
- A good telephone manner.
- A good understanding of confidentiality
- To enjoy listening to people and have good listening skills.
- To be able to listen to other people’s experience without judgement.
- To be able to empathise with another person’s needs and situation.
- To be able to relate to people from a wide range of backgrounds.
- To be able to use a computer

NB: Initial training will be given by the Patient Feedback Manager on the process to be used and undertaking feedback calls. Ongoing support will also be available as needed.

What we hope you gain from the role
- Our thanks and appreciation
- New skills and knowledge
- Satisfaction from helping others

Pennine Care NHS Foundation Trust

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we are a great place to work.

Volunteer Recruitment

Please be aware that due to the robust process, recruitment can sometimes take a few weeks.

Throughout the process you will have informal meetings with us and the service where you will be volunteering. In addition to this we will require you to:

- Complete an identity (ID)
- Complete a Disclosure and Barring Service* (DBS) Check,
- Complete an Occupational health assessment
- Give details for two references
- Complete relevant training.
- Disclosure and Barring Service (DBS) Check

DBS checks for volunteers arefreeand the level of check is dependent on the role you are undertaking.

We look forward to you joining us and making a difference.


  • Cafe Volunteer

    4 months ago


    Cheadle, United Kingdom St Ann's Hospice Full time

    **Overview**: We're looking for enthusiastic and friendly volunteers to help us in this sociable role which supports the hospice's catering team to provide a professional hospitality service in the Café to our patients, visitors, employees and volunteers. As a Volunteer, you will have the opportunity to contribute your time and skills to support our...

  • Patient Administrator

    4 months ago


    Cheadle, United Kingdom Circle Health Group Full time

    **Patient Administrator** **Full Time - Permanent** **Salary: £21,742.50(depending on level of experience, training and qualification)** **The Alexandra Hospital** in Cheadle Is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other...

  • Patient Administrator

    5 months ago


    Cheadle, United Kingdom Circle Health Group Full time

    **Patient Administrator - Reception** **The Alexandra Hospital** **37.5 Hours & Permanent** **Salary: £21,742.50** **The Alexandra Hospital** in Cheadle** Is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare...

  • Volunteer Patient

    5 months ago


    Cheadle, United Kingdom Pennine Care NHS Foundation Trust Full time

    Job overview An exciting opportunity has arisen within the West Community Mental Health Team for a Community Psychiatric Nurse / Social Worker or OT to join us in working to provide integrated health and social care to people of working age who have moderate to severe mental health problems across a wide range of presenting conditions. The post will be...


  • Cheadle, United Kingdom St Ann’s Hospice Full time

    The Complementary Therapist will Assess patients with complex needs and provide advice, developing therapy plans and recording clinical notes accurately. Adapt therapies as appropriate to patient needs and be accountable for their own practice. Work as part of the multidisciplinary team to provide complimentary therapy advice and to ensure patients needs are...


  • Cheadle, United Kingdom St Ann’s Hospice Full time

    The Outpatient Clinical Services Secretary will Be a point of contact for patients, carers & other agencies/disciplines where there could be barriers to understanding. Provide comprehensive administrative services to support clinical services in the outpatient setting, working closely with clinical and medical colleagues and liaising with external healthcare...


  • Cheadle, United Kingdom St Ann’s Hospice Full time

    **The Public Relations Officer will**: Maintain, develop and maximise relationships with the media, both print and broadcast. Identify potential media stories, organise photo opportunities, draft press releases and proactively seek opportunities for the Hospice and its representatives to appear in the media. Interview a wide range of people including staff,...


  • Cheadle, United Kingdom St Ann’s Hospice Full time

    Work together with the Head of Marketing and Communications and the Marketing and Communications Officer to ensure the profile of the hospice is increased and communications opportunities are maximised to raise awareness of all charity, trading company and clinical service activity. Develop innovative digital content to improve engagement, raise awareness...


  • Cheadle, United Kingdom Circle Health Group Full time

    **Salary: up to £22,000 (depending on level of experience, training and qualification)** **Customer Services/Helpdesk/Correspondence** **Full Time - Permanent** **Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one of the 10 best companies to work for in the health and social care sector.** **We...


  • Cheadle, United Kingdom Circle Health Group Full time

    **Salary: £21,742.50 - £22,000 (depending on level of experience, training and qualification)** **Business Services Associate** **Full Time - Permanent** **Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one of the 10 best companies to work for in the health and social care sector.** **We have...


  • Cheadle, United Kingdom Circle Health Group Full time

    **Salary: £21,742.50 - £22,000 (depending on level of experience, training and qualification)** **Customer Service Advisor** **Full Time - Permanent** **Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one of the 10 best companies to work for in the health and social care sector.** **We have an...


  • Cheadle, United Kingdom Circle Health Group Full time

    **Customer Service Advisor** **Circle Business Services - Cheadle** **37.5 hours + Permanent** **Salary: up to £22,000 (depending on level of experience, training and qualification)** **Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one of the 10 best companies to work for in the health and social...


  • Cheadle, United Kingdom Circle Health Group Full time

    **Medical Records Officer** **The Alexandra Hospital** **Part Time - Permanent** **Salary: Up to £21,742.50 FTE (depending on level of experience, training and qualification)** **The Alexandra Hospital** in Cheadle** Is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics,...

  • Domestic Assistant

    4 months ago


    Cheadle, United Kingdom Sodexo Full time

    Job Introduction **What you’ll do**: - Maintain patient safety by keeping their rooms, wards, communal areas, restrooms, and other hospital areas clean. - Strip and clean beds and collect linen - Clean desks, ceilings and vents, walls, blinds, and other surfaces to create a sterile, safe environment. - Dust, mop, vacuum, sweep, polish floors, and...

  • Music Therapist

    5 months ago


    Cheadle, United Kingdom Seashell Trust Full time

    **Position: Music Therapist / Music Psychotherapist (SEN), Royal School Manchester** **Type: Permanent** **Hours: Part time hours, 16 hours per week (term time only)** **Location: Cheadle Hulme, SK8 6RQ** **Salary: £14,469 -£16,077 per annum (depending on experience) + benefits** **About Seashell Trust** Originally founded in 1823, Seashell Trust is...

  • Support Worker

    4 months ago


    Cheadle, United Kingdom Community Integrated Care Full time

    What makes Community Integrated Care a great place to work: Are you Patient, Caring and Supportive?Do you want to make a difference to someone's life, and provide truly person centred support?Are you passionate, with a Full UK Driving Licence?If the answer is yes then we want to hear from you.  You may be an experienced care professional, or you might...

  • Senior Consultant

    5 months ago


    Cheadle Hulme, United Kingdom Mtech Access Full time

    **Who we are and what we do** We are a dynamic, friendly and rapidly expanding independent market access and HEOR consultancy with offices in Oxfordshire, London, Manchester, York, Newcastle, and Cambridge. We provide strategy and solutions to help Pharma and Medtech companies bring interventions to market, providing more patient choice and meeting the...

  • Support Worker

    5 months ago


    Cheadle Hulme, United Kingdom Community Integrated Care Full time

    **What makes Community Integrated Care a great place to work**: **Are you Patient, Caring and Supportive?** **Do you want to make a difference to someone's life, and provide truly person centred support?** **Are you passionate, with a Full UK Driving Licence?** **If the answer is yes then we want to hear from you.** - You may be an **experienced care...