Quality Admin

**WE ARE LOOKING FOR TALENTED PEOPLE LIKE YOU**:
Knowing that you’re making a difference to people’s lives is rewarding in itself. But our many roles offer much more than that. As well as helping you grow and develop your talent, we want you to feel proud of where you work and what you do.

Priory Group is the UK’S leading independent provider of mental health care and education services. We have an outstanding reputation both for the service we deliver and for the investment we make in our people and in our environment.

The Priory Hospital Cheadle Royal is a specialist provider of complex mental health services, providing clinical excellence in our eating disorders, adolescent, rehabilitation and PICU services.

Here at Cheadle Royal, maintaining the Quality of our patient care is at the heart of everything we do and our Quality team are the people who ensure this is a priority. From working with the CQC to ensure we are actioning any areas of improvement to working with the ward teams to review various aspects of practice. The span of the team is wide and we are looking for a Quality Administrator to provide support in delivering an efficient service.

To support a patient safety culture and promote learning from incidents and complaints
- Support with investigations and reviews, including serious incidents, thematic reviews, whistleblowing and complaints, ensuring reports are submitted within the given timescales and in accordance with policies
- Monitor Patient experience across the site, review themes, and support the changes to practice and policy in response to this
- Work with Senior Management Team to review service improvement plans, and quality performance indicators and assist in having an agreed set of objectives with SMART measures
- Ensure robust recording, monitoring and tracking of CQC notifications, 24/72hr reports and TIR/SI reviews
- Co-ordinate responses to patient complaints in accordance with Complaints Policy
- Ensure these plans are reviewed, escalating concerns where improvement isn’t occurring in a timely way
- Assist with providing analysis, thematic review and internal benchmarking in collaboration with colleagues and clinical networks
- Contribute to the Clinical Audit and Policy development and implementation; this includes embedding of learning, implementation of standards and that improvement is sustained
- Ensure that work is collaborative and in accordance with company and divisional values and behaviours at all times
- To assist with ensuring appropriate quality and safety continuous improvement in all areas for the people who use our services, so that services are consistent in high quality service delivery, to avoid fluctuations in quality and graduate the reduction in support so a self-sustaining culture which leads to better cost and clinical effectiveness is achieved
- Preparing Quality reports as and when required
- Leading on the organisation of the site Clinical Governance meeting.
- Using existing data systems and reports to support the site to improve patient experience and safety.
- You will be expected to provide cover and support to the wider team and site as and when needed

**Benefits**:

- Free on-site parking
- Enhanced maternity pay
- Access to development opportunities including:

- Sponsorship of professional qualifications
- Long service awards
- Birthday day off
- Pension Scheme
- 25 days holiday plus bank holidays