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New Patient Co-ordinator

4 months ago

Cheadle Borough of Stockport, United Kingdom Connections The Recruitment Specialists Limited Full time

Are you passionate about patient care and thrive on making a real difference in people's lives? If so, we want to hear from you

We are excited to partner with a leading Manchester clinic to find a compassionate and dedicated Patient Advisor to join their dynamic team. As a Patient Advisor, you'll be at the forefront of patients' journeys, providing invaluable support and guidance every step of the way. 

Your key responsibilities will include:

Assist patients throughout their treatment process, offering expert advice and ensuring their comfort and confidence.
Handle high volumes of incoming enquiries, providing timely, professional, and courteous responses with accurate information about services, prices, and procedures.
Ensure seamless communication between administrative and clinical teams, contribute innovative ideas for service improvement, and participate in regular team meetings.
Develop outstanding rapport with patients, aiding decision-making and providing necessary support while maintaining a professional and caring attitude.
Maintain a warm and empathetic approach, ensuring each patient feels heard, valued, and supported.
Manage patient enquiries with professionalism and efficiency across various channels, including phone and email.
Utilise our state-of-the-art patient record system to oversee and support patients through every stage of their treatment, ensuring prompt and accurate task completion.
Collect and verify patient information, manage data in accordance with GDPR, and maintain confidentiality.
Salary: £25,000
Location: Cheadle (Office-Based)
Working Hours: Monday to Friday (occasional Saturdays)
Benefits: 33 days annual leave (including public holidays), holiday buy/sell scheme, pension scheme, private healthcare, Employee Assistance Programme (EAP), enhanced maternity leave.
Required Attributes/Skills/Experience:

Empathy and Passion: Exceptionally empathetic with a passion for patient service
Communication Skills: Excellent communication skills with the ability to build rapport with patients from day one.
Multi-tasking and Organisation: Confident in multi-tasking, self-motivated, and possessing first-class organisational skills.
Resilience and Tenacity: Compassionate, tenacious, and resilient, providing support during an exciting yet potentially difficult time for patients.
If you are ready to embark on a rewarding career where your compassion and expertise can shine, apply now and make a meaningful impact in the lives of others