Administrative Officer
4 weeks ago
Job summary
Please refer to Job DescriptionJob description
Proud to serve. Proud to keep justice going.
Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.�
About us�
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We�re looking for individuals who are committed to public service and making a difference in people�s lives to deliver justice.�If you are interested in developing a career with a real purpose, please apply.
Your role
Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.
You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:�
Preparing papers and files for court, tribunals, hearings and meetingsCreating and updating records on our in-house computer system and data inputResulting courts accurately, interpreting accurately the information required on a court file.Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc�Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and OrganisationsYour skills and experience
With a friendly and approachable manner, you�ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers by phone and email. You�ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You�ll enjoy working in a fast-paced environment and helping court users navigate the justice system.
For a full job description, please read supporting document 1 included below before applying. Please make sure that you include your current duties and responsibilities in your CV.
Further details:�
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ�s Flexible Working policy.�For this particular role candidates would be expected to work a minimum of 30 hours over 4 days to meet the need of the business.
Person specification
Please refer to Job DescriptionBehaviours
We'll assess you against these behaviours during the selection process:
Communicating and InfluencingManaging a Quality ServiceDelivering at PaceBenefits
Alongside your salary of �22,940, HM Courts and Tribunals Service contributes �6,102 towards you being a member of the Civil Service Defined Benefit Pension scheme. Access to learning and developmentA working environment that supports a range of flexible working options to enhance your work life balanceA working culture which encourages inclusion and diversityA with an average employer contribution of 27%Annual LeavePublic HolidaysSeason Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link:
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