Customer Service Advisor

4 weeks ago

Leicester, Leicester, United Kingdom BODEN Full time
Shifts- 9am - 3pm, 5 days per week, 1 in 2 Saturdays with 1 day off during the week.

Hybrid working- 3 days in the office and 2 days from home (Days TBC)

First 4 weeks new starter training will be office based 11am - 5pm.

BENEFITS AT BODEN

Targeted monthly bonus Generous Boden clothing allowance and 30% discount on all current clothing ranges Holiday increase with years of service Portal with an array of discounts and cashback offers on retail and entertainment Group personal pension scheme and life insurance cover 24/7 Virtual GP service for you and your household Free onsite parking, teas & coffee stations ROLE RESPONSIBILITIES

Be the ultimate Boden brand ambassador, bringing the brand values to life and translating this into an amazing experience. To respond to all customer contacts and to provide our customers with the very highest standard of service whether they are placing an order, making an enquiry, requesting a catalogue or processing refunds and exchanges. To provide first contact resolution where possible, dealing with all issues effectively, consulting with either the Senior CSA or Team Manager for direction, where necessary. To ensure that customer complaints and queries are dealt with accurately and effectively by providing the customer with the correct information and ensuring that they are delighted with our service. To ensure that daily tasks and responsibilities are completed and that the Team Manager is aware of any outstanding work in order to ensure its completion. To achieve set productivity and quality targets at all times. To take on other duties as required depending on the workload of the department and the needs of the business. To be aware that the needs of the departments will change. To be a team player who displays the brand values and works with the rest of the team to achieve great results. Answer customer inquiries via phone, email, and chat Resolve customer issues in a timely and efficient manner in line with company SLA's Escalate complex issues to the appropriate team or department Provide product or service information to customers Process orders and payments Complete customer satisfaction surveys Stay up-to-date on company products and services Comply with all company policies and procedures THE EXPERIENCE WE ARE LOOKING FOR

Previous experience in a customer service environment Excellent communication and customer service skills Strong problem-solving and analytical skills Ability to work independently and as part of a team Ability to work in a fast-paced and deadline-driven environment Ability to work in a self-sufficient manner through using all available knowledge bases and process documentation Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) A BIT ABOUT YOU

Superb written and verbal communication skills Excellent people skills and can influence at all levels with a positive attitude Flexible in approach and strong on team work Ability to respond to feedback in a positive manner and take the necessary steps to work successfully on that feedback We want Boden to be the place everyone wants to work. Friendly and open, understanding and supportive. A best-of-British company with diverse teams, equal opportunities, and fair working and recruitment practices. We believe in hiring the best person for the job whoever they are, helping them thrive in it and celebrating their individuality.

We would like to encourage people from a diverse range of backgrounds to apply for our roles. If you need any reasonable adjustments or additional support during your application process, please do not hesitate to let us know.

#LI-HW1

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