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Automotive Customer Service Representative
2 months ago
We are seeking a highly skilled and experienced Service Advisor to join our team at Octane Recruitment. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our dealership's service department.
Key Responsibilities:- Customer Service: Provide top-notch customer service to our clients, ensuring their needs are met and exceeded.
- Service Coordination: Coordinate the service process, including scheduling, estimating, and communicating with customers and technicians.
- Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell services and products to customers.
- Team Collaboration: Work closely with the service team to ensure seamless communication and efficient workflow.
- Experience: Previous experience as a Service Advisor or Aftersales Advisor in the motor trade industry.
- Customer Service Skills: Excellent customer service skills, with the ability to build strong relationships with customers.
- Communication Skills: Strong communication skills, with the ability to effectively communicate with customers, technicians, and other team members.
- Technical Skills: Familiarity with Kerridge or similar dealership management systems is an advantage.
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career growth and professional development.
- Collaborative Team Environment: A collaborative and supportive team environment.
