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Service Excellence Advisor

2 months ago

Leicester, Leicester, United Kingdom Maximus UK Full time

Job Summary

The Customer Service Advisor is a key role within Maximus UK, responsible for delivering exceptional service to our clients. As a Customer Service Advisor, you will be the primary point of contact for clients, providing support and guidance to ensure their needs are met.

Key Responsibilities

  • Client Support
    • Provide timely and effective support to clients, responding to their inquiries and resolving issues in a professional and courteous manner.
    • Listen actively to clients' concerns and provide empathetic and solution-focused responses.
  • Service Delivery
    • Deliver high-quality service to clients, meeting or exceeding service level agreements (SLAs).
    • Collaborate with internal stakeholders to ensure seamless service delivery and continuous improvement.
  • Communication
    • Communicate effectively with clients, colleagues, and other stakeholders, using clear and concise language.
    • Provide regular updates and progress reports to clients, as required.
  • Continuous Improvement
    • Identify opportunities for process improvements and implement changes to enhance service delivery.
    • Participate in training and development programs to enhance skills and knowledge.

Requirements

  • Experience
    • Proven experience in a customer-facing role, with a strong track record of delivering excellent service.
  • Skills
    • Excellent communication and interpersonal skills.
    • Strong problem-solving and analytical skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Education
    • Relevant qualifications or experience in a related field.

What We Offer

  • Competitive Salary
  • Excellent Benefits Package
  • Opportunities for Career Development

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].