Bilingual Customer Service Advisor
3 weeks ago
£46 per hour, with an additional £1 per hour for weekend shifts. Upon successful completion of the probationary period, there is potential for a performance-related bonus of up to 20%.
Available Shifts:
Sunday to Tuesday 8am to 4pm, Wednesday 8am to 3pm, Monday to Wednesday 11am to 7pm, Saturday & Sunday 8am to 4pm (totaling 36 hours per week).
Training Schedule:
Comprehensive training will be provided during weekdays from 8am to 4pm.
Work Environment:
This position is primarily onsite, with the possibility of transitioning to remote work after a minimum service period, subject to eligibility criteria. The workplace is conveniently located near major transport links, providing a modern and engaging atmosphere for employees.
The state-of-the-art contact center features inviting communal areas, including recreational spaces, a contemporary dining facility, and dedicated rooms for coaching and development.
Our International division serves customers across approximately 130 countries, with teams situated in various locations.
As a Bilingual Customer Service Advisor, you will play a crucial role in delivering outstanding service through various communication channels, including phone calls, emails, and chat support, while efficiently navigating our systems.
Ideal candidates will possess prior experience in customer service, preferably in a call center or client-facing role. Strong communication skills in both English and German, along with good literacy and numeracy abilities, are essential.
We seek individuals who are enthusiastic about problem-solving, empathetic, and dedicated to ensuring customer satisfaction.
All successful candidates will undergo background checks in accordance with company policy. Additionally, candidates must provide evidence of their right to work in the UK prior to starting employment.
This role is not typically eligible for sponsorship under the Skilled Worker route due to specific Home Office requirements.
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