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Customer Service Representative

2 months ago

Leicester, Leicester, United Kingdom Otis College of Art and Design Full time

Job Summary: We are seeking a highly skilled Customer Service Advisor to join our team at Otis College of Art and Design. As a Customer Service Advisor, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Customer Support: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Problem-Solving: Analyze and resolve complex customer complaints and issues.
  • Communication: Communicate effectively with customers, colleagues, and internal stakeholders.
  • Team Collaboration: Work collaboratively with the customer service team to achieve common goals and objectives.

Requirements:

  • Strong Communication Skills: Excellent written and verbal communication skills.
  • Customer Service Experience: Previous experience in a customer-facing role, preferably in a technical or service-oriented industry.
  • Problem-Solving Skills: Ability to analyze and resolve complex customer complaints and issues.
  • Technical Skills: Proficiency in computer applications and software.

What We Offer:

  • Opportunities for Growth: Opportunities for professional development and growth within the company.
  • Collaborative Environment: A collaborative and dynamic work environment.
  • Competitive Compensation: Competitive salary and benefits package.