Customer Service Representative

6 days ago

Leicester, Leicester, United Kingdom Sunbelt Rentals Careers Full time

About the Role

Sunbelt Rentals Careers is seeking a highly skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for delivering exceptional customer service to our regional customers.

Key Responsibilities

  • Manage customer relationships and build strong relationships with regular customers
  • Deliver best-in-class service through effective management of inbound and outbound calls
  • Use product knowledge and expertise to maximise upselling opportunities
  • Manage the hire contract administration and ensure timely and accurate completion
  • Work in a busy but friendly team environment

What We Offer

As a Customer Service Advisor at Sunbelt Rentals Careers, you will have the opportunity to work for a highly successful FTSE100 company, the UK's largest equipment rental provider. We offer a competitive rewards package, including a generous holiday allowance, life assurance, retail discount scheme, employee recognition awards, and a great Company pension scheme.

About You

To succeed in this role, you will bring a proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries. You will also have exceptional communication skills, including negotiating and influencing, and be comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures.

Requirements

  • Proven experience in a Customer Service role
  • Exceptional communication skills
  • Comfortable using your own judgment and initiative
  • Effective team member with a highly supportive, collaborative approach
  • Flexible and adaptable approach
  • Commitment to continuous improvement
  • Good level of computer literacy in MS Office packages

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