Customer Service Representative

2 months ago

Leicester, Leicester, United Kingdom Centrica Full time

About Us

Centrica is a leading energy company that is revolutionising a cleaner, greener future. We're a family of brands that is powered by purpose, and we're looking for talented individuals to join our team.

Job Summary

We're seeking a Customer Service Representative to join our British Gas Services Team. As a Customer Service Representative, you will be the first point of contact for our customers who have a fault with an appliance and need a repair. You will ask the right questions, listen carefully, and make effective decisions based on your findings.

Key Responsibilities

  • Provide exceptional customer service, ensuring that our customers have a fantastic experience with us.
  • Work on our Home Service Team, resolving customer issues and providing solutions.
  • Identify and create opportunities to add value, promoting all the great products and offers we have for our customers.
  • Support your customers by providing amazing service, always with care and courage.
  • Display consistent, effective, and strong customer service behaviours while meeting KPI's and delivering a positive customer experience.

Requirements

  • A passion and motivation for first-class service for our customers, with a drive to making a real difference.
  • An ability to identify and create opportunities to add value, promoting all the great products and offers we have for our customers.
  • A strong and demonstrable desire to build a career in customer service.
  • Demonstrate confidence in effectively solving problems and escalating any issues or process improvements to the wider business areas.
  • Eager to learn new skills and drive to succeed.
  • Clear written and verbal communication skills.
  • A self-motivated and proactive attitude.
  • Comfortable with Microsoft Office systems.
  • A high level of creativity and problem-solving capabilities.

What We Offer

  • A competitive salary of £17,595, with the opportunity to move to £22,100 after 52 weeks.
  • A quarterly bonus of up to 16%.
  • A comprehensive training program, including on-the-job learning and a robust development plan.
  • A hybrid working arrangement, with a mixture of home and office work.
  • Opportunities for career growth and development within the company.

How to Apply

To be considered for this role, you must have the right to work in the UK, have lived in the UK continuously for the past 3 years, and be a resident in England. You must also have not previously studied the course content and not undertake any other qualification during your apprenticeship. As this is a Level 3 Apprenticeship, you must not hold an undergraduate degree in any subject.

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