Customer Service Representative
2 months ago
Job Opportunity:
Pertemps Bond is seeking a skilled Customer Service Representative to join our team as a Call Centre Advisor.
Job Role:
- Communicate effectively with customers, responding to their inquiries and resolving issues in a timely and professional manner.
- Handle customer calls, emails, and other forms of communication in a courteous and respectful manner.
- Provide accurate and helpful information to customers, addressing their concerns and resolving their issues.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Participate in ongoing training and development to improve customer service skills and knowledge.
Requirements:
- Excellent customer service skills, with the ability to communicate effectively with customers.
- Strong problem-solving skills, with the ability to resolve customer issues in a timely and professional manner.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Strong attention to detail, with the ability to accurately and efficiently process customer information.
- Ability to work independently and as part of a team, with a positive and professional attitude.
Working Hours:
- Monday to Sunday, with a rotating shift schedule.
- 8-hour shifts, with regular breaks and time off.
Training and Development:
- Comprehensive training program, including on-the-job training and ongoing coaching and feedback.
- Opportunities for career advancement and professional growth.
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