Customer Service Representative

2 months ago


Leicester, Leicester, United Kingdom Pertemps Bond Full time

Job Opportunity:

Pertemps Bond is seeking a skilled Customer Service Representative to join our team as a Call Centre Advisor.

Job Role:

  • Communicate effectively with customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Handle customer calls, emails, and other forms of communication in a courteous and respectful manner.
  • Provide accurate and helpful information to customers, addressing their concerns and resolving their issues.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Participate in ongoing training and development to improve customer service skills and knowledge.

Requirements:

  • Excellent customer service skills, with the ability to communicate effectively with customers.
  • Strong problem-solving skills, with the ability to resolve customer issues in a timely and professional manner.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong attention to detail, with the ability to accurately and efficiently process customer information.
  • Ability to work independently and as part of a team, with a positive and professional attitude.

Working Hours:

  • Monday to Sunday, with a rotating shift schedule.
  • 8-hour shifts, with regular breaks and time off.

Training and Development:

  • Comprehensive training program, including on-the-job training and ongoing coaching and feedback.
  • Opportunities for career advancement and professional growth.


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