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Customer Service Representative

2 months ago

Leicester, Leicester, United Kingdom Advance Full time

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Services department, you will be responsible for providing exceptional service to our customers, responding to their queries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Log repairs and maintenance requests on behalf of customers
  • Provide administrative support, including data collection and processing
  • Initiate and manage complaints and compensation claims
  • Collaborate with colleagues to ensure seamless service delivery

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced, dynamic environment
  • Experience in a customer-facing role, preferably in housing or a related field
  • Proficiency in Microsoft Office and other relevant systems

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional development and career growth
  • A supportive and inclusive work environment
  • Access to our Employee Assistance Programme
  • Enrolment in a pension scheme with matched contributions

About Us:

Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. We are committed to delivering high-quality services that enable our customers to live independently and achieve their goals.