Emergency Call Advisor

1 month ago


Glasgow, Glasgow City, United Kingdom Bield Housing and Care Full time

If you are the sort of person who can remain calm in a crisis and use your communications skills to effectively manage the situation, we would love to hear from you

Bield Response 24 have a fantastic opportunity for a new Emergency Call Advisor to join our alarm receiving centre, answering incoming alarm and voice calls, understanding the reason for the call, and coordinating next steps to ensure the safety and wellbeing of our customers. Bield Response24 are a small but very effective team who work proactively with a person-centred approach to every individual's needs.

The Role

You will be the first point of contact for our predominately older & vulnerable people calling into BR24 - Bield Housing and Care's 24hr Alarm Receiving Centre. Every call to BR24 is different, be that an emergency alarm activation, false call, or an emergency repair. BR24 operate 365 days a year, 24 hours a day and each day will bring a new challenge. The role will require you to be confident to simultaneously provide reassurance to the customer whilst actively listening and using effective questioning to make an informed decision on how best to support the individual.

Hours of Work:

Hours in the BR24 team are arranged in shift patterns to ensure a 24-hour alarm response service is provided every day of the year.

This vacancy is for an Annualised post, working an average of 30 hours per week.

Our Benefits

We offer a competitive salary, reviewed annually, generous annual leave entitlement and enhanced pension scheme. We also pay the cost of Disclosure checks for employment opportunities.

Other benefits include:

Access to a health care benefit plan, credit union and cycle to work scheme

Occupational Sick Pay

Family Friendly Policies

Employee Assistance Programme

Full & comprehensive training will be provided, as well as supportive team and a buddy to help you deal with the many differing situations handled by the team daily.

About you

Successful Applicant will have:

A genuine passion for providing care and support to people

Strong, clear, and effective communication skills

Keyboard skills to capture information based on reason and outcome of call

Adaptable to change and new ways of working

The ability to empathise with people and build rapport in challenging situations

Be confident, resilient, and proactive

Please see the attached job pack for further details, including the full job description and person specification.

Interviews are expected to be held week commencing 19 August 2024.

Your employment will start with a 3-week training period, followed by a 2-3 weeks of buddy shifts to support increase in confidence.

If you require this information in an alternative format, please contact us using the details above.

This post is exempt from the Rehabilitation of Offenders Act which means you must disclose all unspent and relevant spent convictions on your application. You will be required to complete a Standard Disclosure check with Disclosure Scotland.

Bield Housing & Care. Scottish Charity no. SC006878 I Property Factor PF000146



  • Glasgow, Glasgow City, United Kingdom Blue Arrow Full time £13

    Working Hours: Full Time (37.5 hours per week)Employment Type: Temporary position with opportunities for career advancement. Are you interested in joining the UK's leading telecommunications provider? Do you seek a position that offers growth along with exceptional training and career development? Look no further, as we present an excellent full-time...

  • Medical Director

    19 hours ago


    Glasgow, Glasgow City, United Kingdom NHS 24 Full time

    Job OpportunityNHS 24 is seeking a highly experienced medical leader to provide professional clinical leadership and expertise in urgent and emergency care to our services.Key ResponsibilitiesProvide clinical leadership and expertise to our urgent and emergency care services.Influence the development and implementation of safe and effective clinical models...


  • Glasgow, Glasgow City, United Kingdom UK Health Security Agency Full time

    Position OverviewThe Radiation Hazards and Emergencies Department (RHED) is at the forefront of the UK Health Security Agency's (UKHSA) mission to prepare for and respond to radiation and nuclear emergencies. This department also extends its expertise to provide guidance and support to governmental bodies and external organizations regarding emergency...


  • Glasgow, Glasgow City, United Kingdom NHS Greater Glasgow & Clyde Full time

    NHS Greater Glasgow and Clyde stands as one of the most extensive healthcare systems in the UK, employing approximately 40,000 individuals across a diverse array of clinical and non-clinical roles. Our organization is dedicated to delivering comprehensive acute hospital, primary, community, and mental health services to a population exceeding 1.15 million,...


  • Glasgow, Glasgow City, United Kingdom NHS Scotland Full time

    NHS Greater Glasgow and Clyde stands as one of the most extensive healthcare systems in the UK, employing approximately 40,000 individuals across a diverse array of clinical and non-clinical roles. Our mission is to provide comprehensive acute hospital, primary, community, and mental health services to a population exceeding 1.15 million, expanding to 2.2...


  • Glasgow, Glasgow City, United Kingdom NHS Scotland Full time

    NHS Greater Glasgow and Clyde is recognized as one of the most extensive healthcare systems in the UK, employing approximately 40,000 individuals across a diverse array of clinical and non-clinical roles. Our organization is dedicated to delivering comprehensive acute hospital, primary, community, and mental health services to a population exceeding 1.15...


  • Glasgow, Glasgow City, United Kingdom Workingmums Full time

    My client is one of the UK's foremost home dispensing medical companies, driven not just by the products they deliver, but by the exceptional service they provide. With enduring relationships, some spanning over three decades, attest to our commitment to excellence.They go above and beyond, showing genuine compassion to customers' needs, upholding integrity...


  • Glasgow, Glasgow City, United Kingdom Gi Group Full time

    Part TimePermanentMy client is one of the UK's foremost home dispensing medical companies, driven not just by the products they deliver, but by the exceptional service they provide. With enduring relationships, some spanning over three decades, attest to our commitment to excellence.They go above and beyond, showing genuine compassion to customers needs,...

  • Global Client Advisor

    17 hours ago


    Glasgow, Glasgow City, United Kingdom Brook Street Full time

    Job Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor at Brook Street. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...

  • Global Client Advisor

    18 hours ago


    Glasgow, Glasgow City, United Kingdom Brook Street Full time

    About the Role:We are seeking a highly skilled and motivated individual to join our team as a Customer Service Advisor at Brook Street. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling a high volume of incoming calls, and supporting our business operations.Key Responsibilities:Provide...

  • H&S Advisor

    1 month ago


    Glasgow, Glasgow City, United Kingdom ScottishPower Full time

    H&S Advisor (Safety Campaign Management)ScottishPower HQ, 320 St Vincent Street, Glasgow. G2 5ADSalary from £50,000 with 15% Annual Bonus and Single Person HealthcareFlexible Working Pattern Closing Date: 9th August 2024 PurposeAs H&S Advisor (Safety Campaign Management), you will hold a key role within the Health and Safety team, being responsible for...


  • Glasgow, Glasgow City, United Kingdom Kura Full time

    Collections Advisor - UtilitiesJob Summary:We are seeking a highly skilled Collections Advisor to join our team at Kura. As a Collections Advisor, you will be responsible for handling customer calls regarding debts on live and closed accounts, negotiating payment plans, and addressing complaints.Key Responsibilities:Manage high volume inbound and outbound...


  • Glasgow, Glasgow City, United Kingdom Kura Full time

    Collections Advisor - UtilitiesJob Summary:We are seeking a highly skilled Collections Advisor to join our team at Kura. As a Collections Advisor, you will be responsible for handling customer calls related to debts on live and closed accounts, negotiating payment plans, and addressing complaints.Key Responsibilities:Manage high volume inbound and outbound...


  • Glasgow, Glasgow City, United Kingdom NHS 24 Full time

    Job OpportunityNHS 24 is seeking an experienced medical leader to provide professional clinical leadership and expertise in urgent and emergency care to our services.Key ResponsibilitiesProvide clinical leadership and expertise to our urgent and emergency care services.Influence the development and implementation of safe and effective clinical models and new...


  • Glasgow, Glasgow City, United Kingdom Kura Full time

    Collections Advisor - UtilitiesLocation:Office-based role in GlasgowWorking Hours:Monday to Friday, 8am to 6pm40 hours per week.About Kura:Kura specializes in providing outsourced contact center solutions throughout the UK and South Africa. Our software division, Inisoft, develops comprehensive advisor desktop solutions with full omni-channel capabilities,...


  • Glasgow, Glasgow City, United Kingdom Kura Full time

    Collections Advisor - UtilitiesLocation:Office-based role in GlasgowWorking Hours:Monday to Friday, 8am to 6pm40 hours per week.About Kura:Kura specializes in providing outsourced contact center solutions across the UK and South Africa. Our software division, Inisoft, creates advisor desktop solutions equipped with comprehensive omni-channel capabilities,...


  • Glasgow, Glasgow City, United Kingdom Kura Full time

    Collections Advisor - UtilitiesLocation:Office-based role in GlasgowWorking Hours:Monday to Friday, 8am to 6pm40 hours per week.About Kura:Kura specializes in providing outsourced contact center solutions across the UK and South Africa. Our software division, Inisoft, develops comprehensive advisor desktop solutions with full omni-channel capabilities,...


  • Glasgow, Glasgow City, United Kingdom Kura Full time

    Collections Advisor - UtilitiesLocation:Office-based role in GlasgowWorking Hours:Monday to Friday, 8am to 6pm40 hours per week.About Kura:Kura specializes in providing outsourced contact center solutions across the UK and South Africa. Our software division, Inisoft, develops comprehensive advisor desktop solutions with full omni-channel capabilities,...


  • Glasgow, Glasgow City, United Kingdom SGN Full time

    Community Liaison Advisor (Fixed-term Contract/Secondment ending March 2026)Location: Glasgow and Edinburgh Salary: £24.8k - £29k per annum (Dependent on skills & qualifications)Reference: REQ4103Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development?Working with our...


  • Glasgow, Glasgow City, United Kingdom The Salvation Army Full time

    Location: Eva Burrows First Stop Project Working hours: 23 hours per week - (Evening/ Saturday/ Sunday) Interview Date: To be confirmed The Salvation Army is dedicated to providing assistance and emergency shelter for individuals experiencing homelessness within the South Lanarkshire region. We are seeking a dedicated Concierge to become a vital...