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Collections Strategy and MI Reporting Specialist
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Collections Specialist
2 months ago
Job Summary:
We are seeking a highly skilled Collections Advisor to join our team at Kura. As a Collections Advisor, you will be responsible for handling customer calls regarding debts on live and closed accounts, negotiating payment plans, and addressing complaints.
Key Responsibilities:
- Manage high volume inbound and outbound calls to resolve customer queries and concerns.
- Drive collections performance and adhere to credit management standards to ensure optimal results.
- Meet department and personal targets by consistently delivering high-quality service and achieving sales goals.
- Participate in ongoing training and development programs to enhance call handling and system skills.
Requirements:
- At least 12 months of experience in objection handling, preferably in the energy sector.
- Proven track record of working in a target-driven environment with a strong focus on sales and customer service.
- Excellent negotiation and communication skills, with the ability to adapt to changing situations and priorities.
- Strong computer literacy and proficiency in using various software systems.
What We Offer:
- A competitive salary and benefits package, including a loyalty award and employee assistance program.
- Opportunities for career growth and professional development in a dynamic and supportive work environment.
- A collaborative and inclusive team culture that values diversity and promotes work-life balance.
How to Apply:
Interested candidates should submit their application, including a cover letter and resume, to discuss further opportunities with our team.