Global Collections Specialist

1 month ago

Glasgow, Glasgow City, United Kingdom Hilton Worldwide, Inc. Full time
Job Description

Hilton Worldwide, Inc. is seeking a highly skilled Global Collections Specialist to join our team. As a key member of our Finance department, you will play a critical role in managing global activities related to financial performance, accounting, tax, forecasting, risk management, and asset management.

Key Responsibilities

  • Deliver OTC processes to agreed timetables and Service Level Agreements, ensuring a seamless, efficient, and customer-focused experience.
  • Manage internal and external international fee credit and collections activities, meeting monthly targets.
  • Assist the Team Leader and management team with information and reporting coordination, including data collation for Debt Committees and Director of Franchise Support/Brand Performance Support/Owner Relation meetings.
  • Contribute to the review and monitoring of SLAs/OLAs to ensure agreed service delivery in accordance with agreements.
  • Pursue external and internal fee debt through telephone and written communication.
  • Perform analysis and reconciliations of customer accounts to resolve allocation/payment/WHT variances.
  • Escalate large debt amounts/past due accounts to the Team Leader, Corporate Collections, for discussion with leadership and relevant stakeholders.
  • Participate in special initiatives as directed by the Team Leader Corporate Collections/OTC Leaders.

About Hilton

Hilton is one of the largest and fastest-growing hospitality companies in the world, with over 7,000 properties and 1,000,000 rooms in 122 countries and territories. We have a portfolio of 20 world-class brands and over 100 million members in our award-winning customer loyalty program, Hilton Honors.

What to Expect

As a Hilton Team Member, you will enjoy a competitive starting salary, holiday entitlement, and membership in the Go Hilton Team Member Travel Program, offering reduced hotel room rates for you, your family, and friends. We look forward to explaining the range of excellent benefits you can expect from a global hotel organization like Hilton.

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