Aftersales Manager

2 months ago


Gloucester, Gloucestershire, United Kingdom WallStone Partners & Company Limited Full time

Mon Fri, 45 hours per week

23 days of annual leave per year plus Bank Holidays.

Our client is the UK's largest luxury brand franchised van and truck dealer, . They are currently seeking an Aftersales Manager.

This role will be a great fit for you if you:

  • Lead and inspire your team to deliver the highest levels of customer service and achieve site and individual goals.
  • Monitor compliance with all statutory regulations and ensure quality and service standards are met.
  • Control cost management for the department.
  • Collaborate with managers across various departments to ensure a unified, positive approach to teamwork and customer service.
  • Work with relevant departments such as marketing, IT, and HR to uphold company values and ensure correct processes and policies are followed.
  • Ensure site and departmental KPIs are met through robust leadership and a hands-on approach.
  • Lead and develop apprentices.
  • Manage, coach, and motivate employees to ensure a high quality of staff.
  • Establish business objectives and personal development goals with employees, and monitor performance against agreed targets.
  • Conduct appraisals with your team every September and follow up with regular one-on-ones and personal development plans.
  • Build strong working relationships with customers.

Qualifications

  • At least 2-3 years working experience for aftersales manager and sales and operation management
  • Strong customer satisfaction and customer service skills
  • Excellent analytical skills
  • Strong communication and interpersonal skills
  • Ability to work collaboratively in a team
  • GCSE or above


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