Aftersales Service Coordinator

3 days ago


Gloucester, Gloucestershire, United Kingdom Universal Business Team Full time

We are seeking a highly organized and customer-focused individual to join our Universal Business Team as a Service Support Specialist. This role is responsible for providing exceptional service to our clients, ensuring timely fulfillment of their needs, and continuously improving the level of service provided.

Key Responsibilities:
  • Field incoming service requests and technical inquiries, providing prompt and accurate responses to customers.
  • Schedule engineer attendance and communicate with customers to ensure seamless service delivery.
  • Promote our business by building positive relationships with customers and ensuring a positive experience.
  • Communicate with engineers to confirm workload and issue reports, as well as check parts and stock.
  • Liaise with subcontractors to place orders and oversee projects from start to completion.
  • Provide service support by reviewing engineer reports, preparing quotations for remedial works, and completing sales orders for prompt invoicing.
  • Manage parts, arranging for components to be sent to engineers and subcontractors, and assisting in managing returned items.
  • Contribute to department development by suggesting improvements and implementing changes.
  • Proactively promote service packages and sales opportunities.

Requirements:

  • Ability to handle pressure in a fast-paced environment.
  • Accuracy and attention to detail.
  • Customer-centric approach.
  • Commercial mindset.
  • Competence in multitasking.
  • Excellent organizational skills.
  • Excellent communication, both written and verbal.
  • Effective time management.
  • Flexibility and adaptability to change.
  • IT literacy.
  • Team player.
  • Ability to work well under pressure.

Benefits:

Competitive salary range: £28,000-£30,000 basic
Profit share bonus
Free snacks throughout the day

Free parking
Monday-Friday, 7am-4pm or 8am-5pm
Two days of remote work after probation



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