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Aftersales Leadership Position

2 months ago

Gloucester, Gloucestershire, United Kingdom Rygor Group Full time
About the Role

Rygor Group is seeking an exceptional Aftersales Manager to lead our customer-centric department. As a key member of our team, you will be responsible for inspiring and motivating your team to deliver exceptional customer service and achieve site and individual goals.

Key Responsibilities
  • Lead and inspire a team to deliver high levels of customer service and achieve site and individual goals.
  • Monitor compliance with statutory regulations and ensure Rygor and Mercedes-Benz quality and service standards are met.
  • Control cost management for the department.
  • Work with site managers to ensure a joined-up, positive approach to teamwork and customer service.
  • Collaborate with relevant departments to uphold company values and ensure correct processes and policies are followed.
  • Ensure site and departmental KPIs are met through robust leadership and a hands-on approach.
  • Lead and develop apprentices.
  • Manage, coach, and motivate employees to ensure high-quality staff.
  • Establish business objectives and personal development goals with employees and monitor performance against agreed targets.
  • Build strong working relationships with customers.
  • Perform analysis to identify areas of weakness and implement targeted marketing activity.
  • Ensure all health and safety policies are followed and upheld.
  • Promote the development of your team.
Requirements
  • Extensive motor industry experience in an Aftersales position at management level.
  • Knowledge of the operational running of a workshop and business administration.
  • Thorough knowledge of customer and market analysis, marketing initiatives, and customer satisfaction.
  • Experience in people management, particularly in terms of achievement through teams.
  • Enthusiasm and continuous improvement of product knowledge.
  • Desire to achieve the highest standard of personalized customer care.
  • Flexible approach to work and adaptable to thrive in a changing environment.
  • Computer literacy and confidence using technology.
About Rygor Group

Rygor Group is an award-winning multi-franchise Dealer group with branches across England, offering extensive coverage for customers throughout the M5, M4, and M42 corridors.

We have invested in extensive renovations of our sites across the country and continue to open new sites, including a brand-new branch in Reading.

We have multiple industry and network awards under our belt and provide exceptional customer service, which sets standards.

We are officially a Great Place to Work, meaning we really do have a great company culture which embodies our values of Rewarding, Reliable, and Respectful.