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Aftersales Leadership Position

2 months ago

Gloucester, Gloucestershire, United Kingdom Altitude-Recruitment Limited Full time
About the Role

This is a leadership position within our Aftersales department, where you will be responsible for inspiring and guiding a team to deliver exceptional customer service and achieve business objectives.

Key Responsibilities
  • Leadership and Team Management: Lead and motivate a team to deliver high levels of customer service and achieve site and individual goals.
  • Compliance and Quality: Monitor compliance with statutory regulations and ensure quality and service standards are met.
  • Cost Management: Control cost management for the department.
  • Collaboration and Communication: Work with other departments to ensure a joined-up approach to teamwork and customer service.
  • Performance Analysis: Analyze performance data to identify areas for improvement and develop targeted marketing strategies.
  • Health and Safety: Ensure all health and safety policies are followed and upheld.
  • Team Development: Promote the development of your team and establish business objectives and personal development goals.
Requirements
  • Extensive Motor Industry Experience: Possess extensive experience in the motor industry, with a strong background in Aftersales management.
  • Leadership and Management Skills: Proven leadership and management skills, with the ability to motivate and inspire a team.
  • Customer Service Focus: A strong focus on customer service, with a desire to deliver exceptional customer experiences.
  • Business Acumen: Strong business acumen, with the ability to analyze data and develop targeted marketing strategies.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
About Us

Altitude-Recruitment Limited is a leading recruitment agency, specializing in the motor industry. We are committed to delivering exceptional customer service and building long-term relationships with our clients and candidates.