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Service Support Coordinator
2 months ago
Juice Recruitment Ltd is seeking a highly skilled Service Support Coordinator to join our client's expanding service coordination team in Gloucester.
The ideal candidate will be responsible for ensuring that equipment breakdowns and repairs are scheduled and completed on time, responding to callouts within agreed timescales, and adhering to service level agreements (SLAs).
Key Responsibilities:
- Schedule and Coordinate Service Breakdowns: Manage and process service requests, ensuring all necessary documentation is completed and deadlines are met.
- Review and Manage Open Work Orders: Identify and process chargeable service calls, minimize system downtime, and ensure timely resolution.
- Handle Sourcing and Pricing Requests: Source and price parts needed for service, ensuring cost-effectiveness and efficiency.
- Manage Customer Calls and Team Absences: Provide coverage for team absences, manage customer calls, and ensure seamless communication.
- Prepare and Issue Customer Quotations: Create and issue customer quotations for services and parts, ensuring accuracy and professionalism.
- Attend Team Meetings and Process Improvements: Participate in team meetings, assist with process improvements, and contribute to a collaborative work environment.
- Oversee the Service Support Mailbox and Dashboard: Manage the service support mailbox, monitor key performance indicators, and ensure efficient service delivery.
Qualifications and Experience:
- Customer-Focused Experience: Proven experience in a customer-focused role, with strong communication skills and the ability to work within a busy team environment.
- Technical Skills: Proficiency with PC and experience using CRM systems is preferred.
- Administrative Skills: Basic understanding of business processes and administrative skills.
- Equipment Maintenance Knowledge: Knowledge of equipment maintenance and repair processes is a plus.
Skills and Attributes:
- Attention to Detail: Detail-oriented with a desire for personal growth and continuous improvement.
- Team Player: Positive attitude, ability to work effectively in a team-based setting, and a collaborative mindset.
- Authentic and Approachable: Authentic, capable, and approachable demeanor, with excellent communication skills.
