Service Coordinator

4 weeks ago


Gloucester, Gloucestershire, United Kingdom Anderson Recruitment Full time
Service Support Coordinator

We are seeking a highly organized and detail-oriented individual to join our team as a Service Support Coordinator. As a key member of our customer-focused team, you will play a vital role in ensuring the smooth operation of our equipment and services.

Key Responsibilities:
  • Coordinate and schedule equipment breakdowns and repairs, ensuring timely completion and effective communication with customers.
  • Raise sourcing and pricing requests for parts, ensuring accurate and efficient ordering processes.
  • Issue customer quotations for call-outs and parts, maintaining accurate records and ensuring seamless customer interactions.
  • Assist with email inbox management and respond to incoming calls, providing exceptional customer service and support.
Requirements:
  • Previous experience in a customer-focused role, with excellent written and verbal communication skills.
  • Good level of IT skills, with proficiency in Microsoft applications and ability to learn new systems quickly.
  • Strong attention to detail, with ability to prioritize tasks and manage multiple projects simultaneously.
What We Offer:
  • A competitive salary of up to £30k per annum, depending on experience.
  • Private medical insurance and 25 days' holiday, plus bank holidays and team social events.

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