Customer Service Operations Manager
3 weeks ago
EXCITING OPPORTUNITY FOR A CUSTOMER SERVICE OPERATIONS MANAGER
Yolo Recruitment is seeking to appoint a Customer Service Operations Manager for our esteemed client.
Key Responsibilities:
- Inspire and lead your team to provide exceptional customer service while achieving both site and individual performance targets.
- Ensure adherence to all regulatory requirements and maintain high quality and service standards.
- Oversee budget management for the department.
- Collaborate with department heads to foster a cohesive and positive team environment focused on customer satisfaction.
- Work alongside various departments, including marketing and IT, to uphold company values and ensure compliance with established processes and policies.
- Mentor, coach, and motivate team members to maintain a high caliber of staff performance.
- Set business objectives and personal development goals in partnership with employees, monitoring progress against established benchmarks.
- Cultivate strong relationships with clients to enhance service delivery.
- Conduct performance evaluations to identify improvement areas and implement targeted marketing strategies.
- Ensure compliance with health and safety regulations, including conducting risk assessments and eLearning initiatives.
- Bring extensive experience from the automotive sector, particularly in a managerial role within aftersales.
- Possess a comprehensive understanding of customer and market analysis, marketing strategies, and customer satisfaction metrics.
- Demonstrate proficiency in people management, with a focus on achieving excellence through teamwork and personalized customer care.
- Exhibit flexibility and adaptability to thrive in a dynamic work environment.
- Be proficient in technology and comfortable utilizing various software tools.
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