Customer Service Operations Manager

3 weeks ago


Gloucester, Gloucestershire, United Kingdom Yolo Recruitment Full time

EXCITING OPPORTUNITY FOR A CUSTOMER SERVICE OPERATIONS MANAGER
Yolo Recruitment is seeking to appoint a Customer Service Operations Manager for our esteemed client.

Key Responsibilities:

  • Inspire and lead your team to provide exceptional customer service while achieving both site and individual performance targets.
  • Ensure adherence to all regulatory requirements and maintain high quality and service standards.
  • Oversee budget management for the department.
  • Collaborate with department heads to foster a cohesive and positive team environment focused on customer satisfaction.
  • Work alongside various departments, including marketing and IT, to uphold company values and ensure compliance with established processes and policies.
  • Mentor, coach, and motivate team members to maintain a high caliber of staff performance.
  • Set business objectives and personal development goals in partnership with employees, monitoring progress against established benchmarks.
  • Cultivate strong relationships with clients to enhance service delivery.
  • Conduct performance evaluations to identify improvement areas and implement targeted marketing strategies.
  • Ensure compliance with health and safety regulations, including conducting risk assessments and eLearning initiatives.
  • Bring extensive experience from the automotive sector, particularly in a managerial role within aftersales.
  • Possess a comprehensive understanding of customer and market analysis, marketing strategies, and customer satisfaction metrics.
  • Demonstrate proficiency in people management, with a focus on achieving excellence through teamwork and personalized customer care.
  • Exhibit flexibility and adaptability to thrive in a dynamic work environment.
  • Be proficient in technology and comfortable utilizing various software tools.


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