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Customer Service Coordinator

2 months ago

Gloucester, Gloucestershire, United Kingdom Universal Business Team Full time

Customer Service Coordinator Role

Universal Business Team is seeking a proactive and innovative Customer Service Coordinator to enhance our operations. This position serves as the primary liaison for clients and service personnel, necessitating exceptional organizational skills and the ability to manage high-pressure situations effectively.

Key Responsibilities:
  • Respond to incoming service inquiries and technical support requests through various communication channels
  • Arrange for technician visits and maintain clear communication with clients
  • Collaborate with technicians and subcontractors to ensure prompt service delivery
  • Assist in the service department's initiatives to improve customer satisfaction
  • Contribute to the development of the service department by proposing and executing enhancements

Qualifications:

  • Proven ability to excel in a dynamic work environment
  • Meticulous attention to detail and precision
  • Customer-oriented with a business-savvy approach
  • Strong organizational and multitasking capabilities
  • Exceptional communication and time management skills
  • Flexible and able to perform well under pressure

Compensation and Benefits:

Salary: Competitive
- Profit-sharing opportunities
- Complimentary snacks available throughout the day
- On-site parking provided
- Standard working hours with options for remote work after initial training