Bank Coordinator Assistant

2 months ago

Gloucester, Gloucestershire, United Kingdom Practice Plus Group Full time

About the Role

We are seeking a dedicated and organized Coordinator Assistant to join our team at Practice Plus Group on a bank basis. As a key member of our team, you will play a vital role in providing excellent customer service to our patients and stakeholders.

Key Responsibilities

  • Assist the coordinator with administrative tasks, including calling patients to arrange appointment times at their nearest Primary Care centre.
  • Support the Coordinators and Call Centre Supervisor in achieving performance levels.
  • Build and maintain relationships with the management team, GP's, community services, and other healthcare providers and external suppliers.
  • Manage shifts appropriately by analyzing and identifying pressure points using call volume and staffing levels.

Working with Us

As a bank Coordinator Assistant, you will have the flexibility to choose your own hours in line with our busiest periods and around your other commitments. Our bank positions offer a range of benefits, including:

  • Regional/national opportunities
  • Free online and face-to-face training
  • Online discounts

What We Offer

Successful applicants will have the opportunity to be trained up to be Coordinators and will be part of a dynamic team that is passionate about delivering excellent customer service. We offer a competitive pay rate, with weekday and weekend rates available.

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