Service Operations Leader

3 weeks ago


Gloucester, Gloucestershire, United Kingdom Wallstone Partners & Company Limited Full time
Working Hours: Monday to Friday, 45 hours per week (08:00 – 18:00)
Annual Leave: 23 days per year plus Bank Holidays.

Wallstone Partners & Company Limited is a prominent player in the luxury vehicle sector, recognized as the largest franchised dealer for vans and trucks in the UK. We are currently in search of a Service Operations Leader to join our dynamic team.

Key Responsibilities:

As a Service Operations Leader, you will:

  • Guide and motivate your team to achieve exceptional customer satisfaction and meet both site and individual performance targets.
  • Ensure adherence to all regulatory requirements while maintaining high quality and service standards.
  • Oversee cost management strategies within the department.
  • Collaborate with various departmental managers to foster a cohesive and positive environment focused on teamwork and customer care.
  • Engage with departments such as marketing, IT, and HR to uphold corporate values and ensure compliance with established processes and policies.
  • Develop, mentor, and inspire team members to maintain a high caliber of staff performance.
  • Set clear business objectives and personal development goals for employees, tracking their progress against agreed benchmarks.
  • Possess a minimum of 2-3 years of experience in aftersales management and sales operations.
  • Exhibit strong skills in customer satisfaction and service delivery.

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