Service Team Leader

6 days ago

Gloucester, Gloucestershire, United Kingdom Tebay Services Full time
Job Description

Job Title: Service Team Leader

Job Summary:

We are seeking a highly motivated and experienced Service Team Leader to join our team at Tebay Services. As a Service Team Leader, you will be responsible for leading shifts to ensure the team delivers exceptional customer service and maintains high standards of quality and cleanliness.

Key Responsibilities:

  • Lead shifts to ensure the team delivers excellent customer service and brand excellence
  • Ensure all daily and weekly procedures, including open/close down, cash-handling, and stock management, are carried out
  • Ensure health and safety and food safety checks are carried out in line with company policies
  • Manage the deployment of colleagues on a day-to-day basis, ensuring the right people are in the right place at the right time
  • Support colleagues with customer complaints, ensuring a positive resolution
  • Support the training of new colleagues through their 12-week induction journey, refresher, and any other relevant training
  • Ensure the team maintains a clean, tidy, and safe environment that is compliant with relevant legislation and internal policies and procedures
  • Ensure all areas are kept to the company standard throughout the shift
  • Ensure a smooth handover of shift to the next Service Leader via a walk-around
  • Look at the business through the eyes of our customers to spot opportunities that will bring commercial benefit
  • Ensure day-to-day management of colleague issues, such as lateness, sickness, etc., and colleague performance on shift through coaching and leading by example
  • Implement products and standards throughout the department in line with company guidelines

Requirements:

  • Ability to lead and motivate a team on a daily basis in a fast-moving environment
  • Great communication skills and a can-do attitude
  • High standards of excellence in delivery of quality food, customer service, and cleanliness
  • Experience of leading a team in a fast-paced, high-volume catering environment (desirable)

Benefits:

  • Up to 75% off products from our Kitchens
  • 25% off products in our Farmshops
  • A free meal while on shift
  • Free parking
  • Contributory pension scheme
  • 28 days' holiday (pro rata for part-time) with the option to purchase an additional week
  • Paid day off for your birthday

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