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Service Team Leader

2 months ago

Gloucester, Gloucestershire, United Kingdom Auto Skills UK Full time

Service Team Leader Role

Auto Skills UK is seeking a customer service professional to join their successful team as Service Team Leader. The Service Team Leader will play a key role in achieving success by providing a professional service to all service customers and colleagues.

Key Responsibilities

  1. Provide exceptional customer service skills and lead by example, setting a high standard for the team.
  2. Communicate service and repair work to customers in a clear and concise manner, ensuring they are fully informed.
  3. Maximise service department profitability by promoting all available workshop services to customers.
  4. Deliver the highest level of customer care and satisfaction, exceeding expectations.

Requirements

  1. Main Dealership or Large Independent experience, with a proven track record of success.
  2. A commitment to delivering a first-class customer service, with a focus on building strong relationships.
  3. Knowledge and skills to help team members progress and develop in their roles.