Service Desk Team Leader

4 weeks ago


Gloucester, Gloucestershire, United Kingdom Hartpury University and Hartpury College Full time

About the Role

We are seeking an experienced Service Desk Team Leader to join our team at Hartpury University and Hartpury College. As a key member of our IT department, you will be responsible for leading and managing the IT Service Desk, working in partnership with academic departments and other services to deliver an excellent level of service to our students and staff.

Key Responsibilities

  • Lead and manage the IT Service Desk, ensuring efficient and effective service delivery.
  • Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
  • Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
  • Solve user problems in an efficient and timely way, providing technical expertise to support and develop effective and efficient internal processes.

About You

We are looking for an experienced IT professional with a strong background in service desk management, technical support, and leadership. You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.

What We Offer

  • Hybrid working arrangements with a blended approach of office and home working.
  • 25 days annual leave entitlement plus bank holidays, rising to 30 days with length of service.
  • Wellbeing support, including our Employee Assistance Programme.
  • Generous pension scheme (LGPS).
  • Employee Discounts Scheme.
  • Onsite fitness facilities.
  • Support for continuous professional development.
  • Flexible working opportunities available.
  • Enhanced maternity, adoption, and paternity leave.

Commitment to Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.



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