Help Desk Specialist
1 month ago
At Park Place Technologies, we require an experienced Desktop Support Engineer to provide Level 1 support and a central point of contact for logging, tracking, managing, and resolving tickets for Operating Systems, hardware, network and applications.
Key Responsibilities:
- First point of contact for the Service Delivery team for internal and external customers.
- Prompt answering of telephone calls to the Service Desk.
- Log, manage, assign, and escalate tickets in the ITSM system (ServiceNow).
- Ensure that all work is correctly logged, and all work carried out is recorded in the ticket.
- Refer to, and follow, knowledge base articles for incident resolution and request fulfilment.
- Follow all documented IT processes and procedures.
- User Administration.
Requirements:
- Some IT Support or Service Desk experience essential.
- Customer service, analytical and problem resolution skills.
- Verbal and written communications skills.
- Strong interpersonal skills and ability to relate well with all levels of the organization.
- Attention to detail.
- Good knowledge of Windows operating systems, Microsoft Office and web browsers.
- Ability to work within a busy pressurised team.
- Strong customer service focus.
- Good planning and organisational skills.
Benefits:
- Fitness Reimbursement
- Competitive Holiday allowance
- NEST pension Scheme
- Private BUPA Medical Insurance, this can be extended to some family members and also covers Dental and Vision.
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