IT Support Specialist
3 weeks ago
About the Role:
We are seeking a skilled 2nd Line IT Support Engineer to join our Gloucestershire-based team, working hybrid across OSJCT Trust sites and care homes. As a member of our technical support team, you will be responsible for resolving calls in the 1st and 2nd line queues, escalating incidents and requests, and ensuring a positive customer experience.
As a key contributor, you will take ownership of tickets assigned to you, guaranteeing that the quality of information taken, provided, and used to support IT operations is clear, useful, and documented.
About You:You will work directed and scheduled by the IT Service Desk Manager, occasionally visiting OSJCT care homes to troubleshoot issues with telephony, networking, and desktop computing. With excellent communication skills, you will empower staff in technology use and report site and IT service intelligence back into the department.
As a project resource, you will demonstrate ownership, clear communications, and expertise while balancing reactive operational needs against proactive delivery of controlled change.
The salary for this role is £28,000 per annum, reflecting the region's cost of living. Our benefits package includes contributory pension, life assurance, 25 days' holiday, free parking, and access to discounts through Blue Light Card.
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