IT Support Specialist
3 days ago
Job Title: IT Support Specialist
We are seeking a skilled IT Support Specialist to join our team at CV-Library.
Salary: £32,500 per annum (based on experience)
Hours: 37.5 hours per week, Monday to Friday, 11:30am - 8:00pm
Key Responsibilities:- Utilize a ticketing system to manage requests and issues from the business, addressing a wide range of queries.
- Provide exceptional technical support to all end users across warehouses, offices, and remote workers, ensuring high customer satisfaction.
- Respond to user requests within agreed SLAs, recording details, prioritizing, and implementing solutions where possible, meeting or exceeding service levels.
- Maintain open communication with users regarding outstanding requests, providing frequent updates in the system.
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