IT Support Specialist

3 days ago


Gloucester, Gloucestershire, United Kingdom CV-Library Full time

Job Title: IT Support Specialist

We are seeking a skilled IT Support Specialist to join our team at CV-Library.

Salary: £32,500 per annum (based on experience)

Hours: 37.5 hours per week, Monday to Friday, 11:30am - 8:00pm

Key Responsibilities:
  1. Utilize a ticketing system to manage requests and issues from the business, addressing a wide range of queries.
  2. Provide exceptional technical support to all end users across warehouses, offices, and remote workers, ensuring high customer satisfaction.
  3. Respond to user requests within agreed SLAs, recording details, prioritizing, and implementing solutions where possible, meeting or exceeding service levels.
  4. Maintain open communication with users regarding outstanding requests, providing frequent updates in the system.


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