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Healthcare Front Desk Professional

2 months ago

Gloucester, Gloucestershire, United Kingdom Hucclecote Surgery Full time
About Hucclecote Surgery

Hucclecote Surgery is a dynamic and patient-focused healthcare provider dedicated to delivering exceptional care to our community. We are seeking an experienced and compassionate Healthcare Front Desk Professional to join our team.

Job Summary

We are looking for a highly organized and customer-centric individual to manage the front desk operations, providing top-notch service to patients, staff, and visitors. The ideal candidate will possess excellent communication skills, be proficient in IT systems, and have experience in reception/administration.

Key Responsibilities
  • Provide exceptional patient care, responding to queries, and directing them to the appropriate healthcare professional.
  • Manage appointments, bookings, and administrative tasks with precision and efficiency.
  • Maintain confidentiality and handle sensitive information with discretion.
  • Assist in promoting health, safety, and security within the practice.
  • Support equality, diversity, and rights of patients, carers, and colleagues.
  • Participate in training and development programs to enhance skills and knowledge.
Requirements
  • Essential qualifications: Interpersonal skills, communication, customer service, organizational skills, accuracy, and time management.
  • Relevant experience in reception/administration, customer service, and IT (including Office).
Salary and Benefits

The estimated salary for this position is £25,000 - £30,000 per annum, depending on experience. We offer a competitive benefits package, including opportunities for professional growth and development.