Service Team Leader

4 days ago


Gloucester, Gloucestershire, United Kingdom Company: Full time
Service Team Leader Job Description

Company: Automotive Retail Business

Job Summary: We are seeking a highly skilled Service Team Leader to join our team in the automotive retail industry. The successful candidate will be responsible for providing exceptional customer service, leading by example, and driving sales growth.

Key Responsibilities:
  1. Customer Service: Provide a professional service to all service customers and colleagues, ensuring a high level of customer satisfaction and loyalty.
  2. Service and Repair Communication: Communicate service and repair work to customers in a clear and concise manner, ensuring they are fully informed and satisfied with the service provided.
  3. Service Department Profitability: Maximise service department profitability by ensuring customers are aware of all available workshop services, and by promoting additional sales opportunities.
  4. Team Leadership: Lead and motivate the service team to achieve sales targets and provide exceptional customer service.
Requirements:
  1. Main Dealership or Large Independent Experience: A minimum of 2 years' experience in a main dealership or large independent service environment.
  2. Customer Service Skills: A proven track record of delivering exceptional customer service, with a strong focus on customer satisfaction and loyalty.
  3. Leadership Skills: Strong leadership skills, with the ability to motivate and lead a team to achieve sales targets and provide exceptional customer service.

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