Retail Operations Leader

4 weeks ago


Gloucester, Gloucestershire, United Kingdom Pets Corner UK Full time

Join Pets Corner UK as a Retail Operations Leader

At Pets Corner, a family-owned and award-winning business, we are on the lookout for dedicated and customer-oriented Retail Operations Leaders who possess a genuine passion for both people and pets. We pride ourselves on being the 'Home of Natural Pet Food' and the world's only carbon-neutral pet store, committed to delivering exceptional customer service and expert nutritional guidance.

Key Responsibilities:

  • Provide outstanding customer service, ensuring every customer feels valued and appreciated.
  • Evaluate customer needs and recommend suitable Pets Corner products and services.
  • Oversee the store's sales performance, identifying areas for enhancement and executing necessary changes.
  • Lead by example, motivating, training, and developing your team through our comprehensive Pets Corner Curriculum.
  • Uphold our high standards by ensuring products are well-stocked, attractively displayed, and maintained in excellent condition.
  • Stay informed about pricing, promotions, and merchandising strategies.
  • Manage key holding duties, including opening and closing the store.
  • Ensure accurate inventory management through delivery checks, stocktakes, and addressing any discrepancies.

Essential Skills:

  • A genuine enthusiasm for the Pets Corner mission, products, and values.
  • Strong team-oriented mindset with proven leadership and management capabilities.
  • Exceptional communication skills.
  • A deep passion for customer service, fostering strong relationships with customers and their pets.
  • A commitment to ongoing training and personal growth.
  • The motivation to thrive both in a collaborative team environment and independently.
  • No prior animal experience is necessary; a positive attitude and willingness to learn are key.

Why Choose Pets Corner?

Although Pets Corner has expanded, we remain a family business at heart, where every individual is recognized and valued. We are quick to identify those eager to advance in their careers and provide the necessary training and experience to help them succeed.

Benefits of Joining Us:

  • Comprehensive training and development programs, featuring over 900 training documents and dedicated classroom sessions.
  • Bonus opportunities for all team members.
  • Generous holiday entitlement of up to 28 days.
  • Salary Exchange Pension Scheme.
  • Staff discounts of 35% on accessories, 25% on food, and 20% at Dogwood Grooming Salons.
  • Access to resources and support for managing mental, physical, and emotional well-being.


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