Retail Store Supervisor

2 months ago


Gloucester, Gloucestershire, United Kingdom Estée Lauder Companies Full time
Estée Lauder Companies - Retail Store Supervisor - The Cosmetics Company Store

Job Summary:

The Estée Lauder Companies' retail stores are the primary outlet for our premium beauty products, offering a unique and inspirational in-store experience to our customers.

We are seeking a highly motivated and experienced Retail Store Supervisor to join our team and support the smooth and efficient operation of our stores.

As a Retail Store Supervisor, you will be responsible for leading a team of sales associates, providing exceptional customer service, and ensuring that our stores meet the highest standards of quality and excellence.

Key Responsibilities:

  • Team Leadership: Lead and motivate a team of sales associates to achieve sales and customer service targets.
  • Customer Service: Provide exceptional customer service, ensuring that each customer has a unique and inspirational in-store experience.
  • Store Operations: Ensure the smooth and efficient operation of the store, including cash reconciliation, opening and closing procedures, and inventory management.
  • Training and Development: Provide coaching and mentoring to sales associates to develop their skills and knowledge.
  • Performance Management: Monitor and evaluate the performance of sales associates, providing feedback and coaching to improve performance.

Requirements:

  • Experience: Previous retail operations experience, including cash reconciliation and opening and closing procedures.
  • Leadership Skills: Proven leadership skills, including the ability to motivate and lead a team.
  • Customer Service Skills: Excellent customer service skills, with the ability to provide a unique and inspirational in-store experience.
  • Communication Skills: Strong communication skills, with the ability to effectively communicate with sales associates, customers, and other stakeholders.
  • Flexibility: Flexible availability, including the ability to work a variety of shifts, including evenings and weekends.

Benefits:

  • Competitive Salary: A competitive salary, commensurate with experience.
  • Commission Scheme: Eligibility for a commission scheme, based on sales performance.
  • Annual Leave: Annual leave and family leave, as per company policy.
  • Product Discount: A product discount, allowing you to purchase our premium beauty products at a discounted rate.
  • Training and Development: Opportunities for training and development, to help you grow and succeed in your career.

About Us:

The Estée Lauder Companies is a global leader in the beauty industry, with a portfolio of premium beauty brands, including Clinique, Estée Lauder, and M·A·C. We are committed to diversity and inclusion, and strive to create a workplace that is inclusive and respectful of all employees.

Equal Opportunities Employer:

The Estée Lauder Companies is an equal opportunities employer, and welcomes applications from all qualified candidates, regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.



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