Benefits & Revenues Manager

2 months ago

Lichfield, Staffordshire, United Kingdom Lichfield District Council Full time

We're Lichfield District Council. A local authority in the Heart of England that provides local services to over 100,000 residents. Our District is a beautiful place to live and work, with its historic city centre which has the impressive Lichfield Cathedral and is the birthplace of Samuel Johnson.

Our organisation is ambitious, innovative, and highly driven to be the best in all that we do. We want to further this growth potential in all key areas of the business by hiring great people. In return, we can build stronger foundations, provide quality services, and help support our company objectives longer term.

JOB PURPOSE

We have an exciting new opportunity for an experienced Benefits & Revenues Manager to oversee a generically focussed benefits and revenues team, with the responsibility for delivering the following key functions:

Council tax, non-domestic rates and BIDS, billing, collection, and enforcement.Maintain and actively pursue debts for sundry income and housing benefit overpayments.Assessment and administration of housing benefit (HB) and local council tax Support (LCTS).KEY RESPONSIBILITIESManage the operational day to day activities of the service, staffing and developing the teams to provide a generic and legislatively compliant service that meets Council policies.Be responsible for income generation and expenditure in respect of local taxation, sundry income, local council tax support, housing benefits and discretionary housing payments.Carry out enforcement action as delegated to include representing the council.Contribute to the service delivery plan, develop the service, set targets and ensure compliance.Deal with disputes, complaints, appeals, MP correspondence and freedom of information requests within set time limits.Monitor staff time and attendance (including sickness absence) and performance against agreed targets, taking action as appropriate, feeding the results into 121's and performance development and OKR reviews.Checking and sanctioning refunds.Identifying debt to be written off and authorise credit notes/write on's following Council procedure and preparing reports as necessary.Preparing paperwork related to sanctions, cautions and administrative penalties.Ensure that the Revenues and Benefits system balances with the finance system.Maintain NEC and Enterprise through system administration, reporting and escalating any issues.Carry out annual billing process for Council Tax, Business rates and BIDs, ensuring full compliance.Embrace and promote the values of the organisation and ensure that the highest standards of conduct.SKILLS AND EXPERIENCEIn-depth knowledge of Housing Benefit Legislation and Local Council Tax Support Legislation.Experience of working Revenues or Benefits environment.Working knowledge of a Revenues and Benefits System.Ability to gather and analyse facts and information.Excellent computer literacy/IT skills.Ability to manage change and embed within teams.Ability to manage performance effectively and develop team working.Demonstrates personal integrity with a strong adherence to corporate governance and ethics and values expected in a public service setting.Demonstrate that you have a sufficient fluency in speaking English to perform effectively in this role.A courteous firm and fair approach to customers.Ability to deal with belligerent customers.High standard of written and verbal communications.Ability to work flexible working hours to suit the demands of the service.Hold a full driving licence and have use of a vehicle.BENEFITS OF WORKING FOR USFriendly and supportive environment underpinned by our values.Hybrid working including flexibility around working patterns.Local government pension.Generous annual leave.Private Healthcare.Free Parking.Discounted Gym membership.Fantastic modern offices with complementary refreshments.Plus, moreNOTE:

All offers of employment are conditional offer subject to satisfactory clearances which include: -

Two satisfactory references covering the last 3 years of employment.Evidence of your right to work in the United Kingdom; andSatisfactory Disclosure and Barring Service (DBS) check if applicable.WHAT NEXT?

To be considered for this exciting new opportunity, please send your CV and Supporting statement to

If you need any support with completing your application, or any part of the recruitment process, please contact so that we can discuss reasonable adjustments.

We look forward to hearing from you.

  • Benefits Administrator

    1 month ago

    Lichfield, Staffordshire, United Kingdom Voyage Care Ltd Full time

    Reporting to the Benefits Manager, you will be managing the finances of the people we support in our busy Benefits department. Responsibilities of the role: Liaise professionally with internal/external customers including Local Authorities, DWP, People we Support and their Families by phone, letter, email, and face to face meetings to resolve queries and...

  • Benefits Finance Specialist

    1 week ago

    Lichfield, Staffordshire, United Kingdom Voyage Care Full time

    About Voyage Care Voyage Care is a leading provider of care and support services, dedicated to enhancing the lives of individuals we support. We strive to create a positive and empowering environment where everyone feels valued and respected. Role Overview As a Benefits Finance Specialist, you will play a crucial role in managing the financial aspects of...

  • Compensation and Benefits Specialist

    2 weeks ago

    Lichfield, Staffordshire, United Kingdom Voyage Care Ltd Full time

    Position Overview As a key member of the Benefits team, reporting directly to the Benefits Manager, you will oversee the financial management of individuals supported by our organization.Key Responsibilities:Engage professionally with both internal and external stakeholders, including Local Authorities, DWP, individuals we support, and their families,...

  • Compensation and Benefits Specialist

    2 weeks ago

    Lichfield, Staffordshire, United Kingdom Voyage Care Ltd Full time

    Position Overview As a key member of the Benefits team, reporting directly to the Benefits Manager, you will oversee the financial management of individuals we support within our active Benefits department.Key Responsibilities:Engage professionally with both internal and external stakeholders, including Local Authorities, DWP, individuals we support, and...

  • Compensation and Benefits Specialist

    2 weeks ago

    Lichfield, Staffordshire, United Kingdom Voyage Care Full time

    As a key member of our Benefits team, reporting directly to the Benefits Manager, you will oversee the financial management of individuals we support within our thriving department. Key Responsibilities:Engage professionally with both internal and external stakeholders, including Local Authorities, DWP, individuals we support, and their families through...

  • Compensation and Benefits Specialist

    2 weeks ago

    Lichfield, Staffordshire, United Kingdom Voyage Care Full time

    As a key member of our Benefits team, reporting directly to the Benefits Manager, you will play a crucial role in overseeing the financial aspects for the individuals we support within our thriving department. Key Responsibilities:Engage professionally with both internal and external stakeholders, including Local Authorities, DWP, and the individuals we...

  • Compensation and Benefits Specialist

    2 weeks ago

    Lichfield, Staffordshire, United Kingdom Voyage Care Ltd Full time

    Position Overview As a key member of the Benefits team, reporting directly to the Benefits Manager, you will oversee the financial aspects related to the individuals we assist within our dynamic Benefits department.Key Responsibilities:Engage professionally with both internal and external stakeholders, including Local Authorities, DWP, individuals we...

  • Retail Operations Manager Trainee

    2 weeks ago

    Lichfield, Staffordshire, United Kingdom Goodwill of Central and Northern Arizona Full time

    Overview: The Retail Store Manager in Training is responsible for overseeing the daily operations of a retail location for Goodwill of Central and Northern Arizona (GCNA) and its affiliates, with the aim of supporting the mission of reducing unemployment. This role involves direct supervision of Assistant Store Managers, Production Teams, and Donation...

  • Sales Counter Supervisor

    2 weeks ago

    Lichfield, Staffordshire, United Kingdom Chase Taylor Recruitment Ltd Full time

    About the Company: Chase Taylor Recruitment Ltd is a well-established family-owned enterprise specializing in the manufacturing, distribution, and installation of customized double glazing solutions for the trade sector.Role Overview: We are seeking a dedicated Sales Counter Supervisor to lead our sales initiatives and manage financial performance.Key...

  • Key Account Executive

    2 weeks ago

    Lichfield, Staffordshire, United Kingdom Supersede Recruitment Partners Full time £50,000

    Key Account ExecutiveCompensation: Up to £50k, plus bonus and vehicle allowance.Company Overview:Supersede Recruitment Partners is representing a dynamic and expanding food organization.Position Overview:In light of exceptional growth over the past two years, our client is looking to recruit several Key Account Executives to enhance their developing...

  • Senior Family Solicitor

    2 weeks ago

    Lichfield, Staffordshire, United Kingdom Simpson Judge Full time £50,000

    Working Hours: Full-time, Monday to Friday, 9:00 am - 5:15 pmAs an integral member of the family law division, you will oversee a wide array of family law issues, encompassing marital dissolution, asset distribution, and matters concerning children.Manage a comprehensive spectrum of family law cases, which includes drafting, negotiating, and evaluating legal...

  • Software Solutions Sales Representative

    2 weeks ago

    Lichfield, Staffordshire, United Kingdom NTT Full time

    Join NTT: A Leader in Technology SolutionsAt NTT, we are at the forefront of technological advancement, dedicated to providing innovative solutions that empower businesses. Our collaborative environment encourages professional growth and fosters a sense of belonging.Your Role at NTTThe Software Sales Specialist is essential in cultivating interest in our...

  • Software Solutions Sales Consultant

    2 weeks ago

    Lichfield, Staffordshire, United Kingdom NTT Full time

    Exciting Career Opportunity at NTTBecome a part of a forward-thinking team that is transforming the technology landscape. NTT is recognized for its innovative solutions and dedication to fostering progress. Our diverse workplace promotes growth, inclusion, and achievement.Your Role at NTTThe Software Sales Consultant is essential in driving demand for our...

  • Enterprise Software Sales Executive

    2 weeks ago

    Lichfield, Staffordshire, United Kingdom NTT Full time

    Exciting Career Opportunity at NTTBecome a part of a vibrant team that is transforming the technology landscape. NTT is recognized for its innovative solutions and dedication to fostering progress. Our inclusive environment promotes personal and professional development, creating a sense of belonging and achievement.Your Role at NTTThe Software Sales...

  • Experienced Estate Manager

    2 weeks ago

    Lichfield, Staffordshire, United Kingdom McCarthy and Stone Full time

    McCarthy Stone is seeking a dedicated and skilled Registered Estate Manager to oversee operations at one of our premier developments. Compensation: £38,000 plus benefits and performance-based bonuses Our Estate Managers have the opportunity to earn additional UNCAPPED bonuses based on their performance, with our top earners receiving substantial...

  • Sales Professional

    2 days ago

    Lichfield, Staffordshire, United Kingdom HK Recruitment Full time

    About the RoleWe are seeking a highly motivated and results-driven Sales Executive to join our team at HK Recruitment. As a Sales Executive, you will be responsible for driving revenue growth and expanding our client base in the construction industry.Key ResponsibilitiesSales and Business Development: Sell products and services to industries such as...

  • Experienced Estate Manager Required

    2 weeks ago

    Lichfield, Staffordshire, United Kingdom McCarthy and Stone Full time

    McCarthy Stone is seeking a skilled and knowledgeable Registered Estate Manager to oversee operations at one of our premier developments. Compensation: £38,000 plus benefits and performance-related bonuses Our Estate Managers are eligible for additional UNCAPPED bonuses based on performance, distributed quarterly. Ideal candidates will have...

  • IT Equipment Management Specialist

    2 weeks ago

    Lichfield, Staffordshire, United Kingdom Voyage Care Full time

    Position OverviewAs a Technology Asset Coordinator, you will be responsible for the configuration and maintenance of computers, workstations, and mobile devices for staff members. Your role will also include troubleshooting and repairing IT hardware, as well as overseeing the procurement and replacement of equipment. You will provide support and guidance to...

  • Financial Operations Manager

    2 weeks ago

    Lichfield, Staffordshire, United Kingdom Transaction Recruitment Full time

    About the Role We are seeking a dedicated professional to join a reputable organization known for its commitment to excellence in service delivery. This position is ideal for individuals aspiring to enhance their expertise in management and financial oversight. Key Responsibilities Collaborate closely with the Group Financial Controller to prepare and...

  • FCC Operations Manager

    3 days ago

    Lichfield, Staffordshire, United Kingdom Staffordshire Police Full time

    Job OpportunityFCC Operations ManagerGrade G - £36,000 - £43,000We are seeking a dynamic and motivated individual to join our Leadership Team as a FCC Operations Manager.The successful candidate will lead and manage the operational delivery of the FCC service to our partners and the public.This is an exciting opportunity to make a real difference in this...