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Academy Customer Assistant
2 months ago
Exeter, Devon, United Kingdom MARKS&SPENCER Full timeWork PatternWeek 1Tuesday: 07:30-16:30Wednesday: 07:30-16:30Friday: 07:30-16:30Saturday: 07:30-16:30Week 2Monday: 07:30-16:30Tuesday: 07:30-16:30Wednesday: 07:30-16:30Thursday: 07:30-16:30PurposeSupport the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all levelsACCOUNTABILITIESDevelop...
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Customer Assistant
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Senior Customer Support Administrator
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Customer Service Representative
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Exeter, Devon, United Kingdom EllisKnight International Recruitment Full timeAbout EllisKnight International Recruitment: We are a leading recruitment agency dedicated to providing exceptional staffing solutions to businesses across various industries. As we continue to grow and expand our services, we are seeking a highly organized and detail-oriented Customer Service Representative to join our team. Role Overview: As a Customer...
Academy Customer Assistant
2 months ago
All the details
Work Pattern:
Sunday Each Week
Purpose
Support the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all levels
ACCOUNTABILITIES
Develop remarkable people
Support coordination of all development programmes including employability schemes for customer assistants
Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs
Ensure all regional learning hubs and the academy facilities are maintained to a high standard
Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times
Offer exceptional levels of service to all colleagues and visitors across the academy
Delivering regional buddy upskilling where required
Deliver upskilling to Induction facilitators in standalone hubs where required
Listen and act on colleague feedback to make this a great place to work , with the support of BIG
100% accurate execution
Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy
Build key stakeholder relationships across Centre of Expertise, externally and Region
Utilise digital tools to manage academy learning capacity
Drive high performance
Act as subject matter expert for onboarding, My Welcome and colleague upskilling
Support the delivery and completion of Compliance Learning across the region
Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement