Academy Customer Assistant

2 months ago


Exeter, Devon, United Kingdom MARKS&SPENCER Full time
Work Pattern

Week 1

Tuesday: 07:30-16:30

Wednesday: 07:30-16:30

Friday: 07:30-16:30

Saturday: 07:30-16:30

Week 2

Monday: 07:30-16:30

Tuesday: 07:30-16:30

Wednesday: 07:30-16:30

Thursday: 07:30-16:30

Purpose

Support the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all levels

ACCOUNTABILITIES

Develop remarkable people

Support coordination of all development programmes including employability schemes for customer assistants Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs Ensure all regional learning hubs and the academy facilities are maintained to a high standard Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times Offer exceptional levels of service to all colleagues and visitors across the academy Delivering regional buddy upskilling where required Deliver upskilling to Induction facilitators in standalone hubs where required Listen and act on colleague feedback to make this a great place to work , with the support of BIG 100% accurate execution

Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy Build key stakeholder relationships across Centre of Expertise, externally and Region Utilise digital tools to manage academy learning capacity Drive high performance

Act as subject matter expert for onboarding, My Welcome and colleague upskilling Support the delivery and completion of Compliance Learning across the region Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement

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