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Customer Engagement Specialist

2 months ago

Exeter, Devon, United Kingdom 8Bit Studios Full time

Job Title: Retail Sales Associate

Location: Exeter

Company: 8Bits

About Us:

8Bits is a leading entertainment management firm based in Exeter, recognized for delivering innovative products and unforgettable experiences. We are seeking a dedicated and customer-oriented Retail Sales Associate to enhance our customer service and ensure an exceptional shopping journey.

Role Overview:

If you have a passion for retail and customer engagement, the Retail Sales Associate position at 8Bits is ideal for you. You will play a vital role in our retail operations, assisting customers, boosting sales, and ensuring our store embodies the dynamic and exciting essence of our brand. Your contributions will be essential in fostering a welcoming atmosphere and providing exceptional service.

Key Responsibilities:

  • Welcome and interact with customers, offering assistance and insights regarding our products and services.
  • Guide customers in their purchasing choices by providing product suggestions and addressing questions.
  • Accurately process transactions through the point-of-sale (POS) system, managing cash, credit, and other payment methods.
  • Keep the sales floor organized and visually appealing, ensuring products are attractively displayed.
  • Restock merchandise and verify that shelves are adequately filled and labeled.
  • Support inventory management, including receiving deliveries and conducting stock assessments.
  • Promote ongoing sales, special offers, and loyalty initiatives to customers.
  • Address customer concerns and issues professionally and promptly.
  • Collaborate with team members to meet sales objectives and maintain smooth store operations.
  • Engage in training sessions and stay informed about product knowledge and sales strategies.

What We're Looking For:

  • Prior experience in a retail or sales capacity is preferred but not mandatory.
  • Excellent communication and interpersonal skills with a friendly and approachable attitude.
  • Able to thrive in a team-oriented environment and contribute positively to the store's atmosphere.
  • Strong attention to detail and organizational capabilities.
  • Familiarity with POS systems and basic computer proficiency.
  • A commitment to providing outstanding customer service and achieving sales targets.
  • Willingness to work flexible hours, including weekends and holidays as required.
  • A genuine interest in the entertainment sector and a desire to stay updated on our offerings.

What We Offer:

  • Competitive salary and comprehensive benefits package.
  • Opportunity to work in a lively and supportive environment.
  • Hands-on experience in retail and customer service within the entertainment field.
  • A collaborative and friendly team atmosphere.
  • Opportunities for professional growth and advancement within the organization.

How to Apply:

To be considered for this position, please submit your CV and a cover letter outlining your interest and relevant experience.