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Customer Service Associate

2 months ago

Exeter, Devon, United Kingdom The National Trust Full time
Customer Service Associate - Exeter

Overview

With a passion for engaging with individuals and a commitment to delivering exceptional service, you will greet and assist our patrons in the store, addressing any inquiries they may have.

Compensation: £11.50 per hour

Employment Type: Permanent Position

Annual Hours: 780 hours per year.

This position operates on an annualized hours basis, meaning your monthly working hours may fluctuate, yet your salary will be distributed in consistent payments.

Work Environment

To learn more about the experience of working in "Retail" at the National Trust, click here to view our video.



Key Responsibilities

As a Customer Service Associate, you will assist customers with their shopping needs and provide guidance on their purchases. Additional responsibilities may include receiving, unpacking, and organizing deliveries, creating attractive displays, and collaborating with team members to maintain a tidy and organized sales floor. This role is ideal for individuals who are enthusiastic about providing excellent customer service and eager to expand their knowledge of retail operations.

Candidate Profile

We are interested in hearing from you if you possess:

  • A customer-centric mindset with a positive demeanor
  • The ability to work collaboratively as part of a team, as well as independently
  • Strong organizational skills and adaptability
  • A willingness to acquire new skills


Benefits

The National Trust is dedicated to the principle of 'For everyone, for ever.' We strive to foster an inclusive environment where all individuals feel valued and included. It is essential that our workforce reflects the diversity of the communities we serve. We embrace and appreciate differences, ensuring that everyone is welcome in our teams.
  • Generous pension scheme of up to 10% of basic salary
  • Complimentary access to National Trust locations for you, a guest, and your children (under 18)
  • Tax-exempt childcare program
  • Assistance with rental deposits
  • Season ticket loan options
  • Employee discounts on various services, including gym memberships and shopping
  • Annual leave entitlement of up to 32 days, depending on length of service, plus a holiday purchase scheme, subject to meeting minimum criteria
  • Flexible working arrangements where feasible
  • Employee support program
  • Free parking at most locations
  • Access to independent financial guidance
Click here to discover more about the benefits we provide to support our employees.