Service Delivery Manager

1 month ago

Leeds, Leeds, United Kingdom Asda Full time
Service Delivery Manager - Leeds

Job TitleService Delivery Manager - Service Level Management & Reporting
LocationAsda House
Employment TypeFull time
Contract TypePermanent
Hours Per Week37.5
Salary

Competitive salary plus benefits
CategoryIT Operations
Closing Date9 August 2024

Works within Asda's Service Operations & Infrastructure Technology directorate,
reporting into the Head of Function and with accountability for the establishment,
operation and continual development of the assigned practices, working in true
partnership with the supplier and with a steadfast focus on business outcomes and value delivery.

Leads the newly established Service Level Management and Reporting practices
and oversees provision by the strategic partner. The role sits within the Service
Portfolio function, and sets the bar for the introduction of best practice in line
with tech-wide transformation goals. The practice works across Technology as
outputs and activities are consumed and executed in a matrix, federated fashion by all production support teams, whether in house or external.

Works closely with the strategic partner to establish the service and define operational standards, procedures and reporting to support performance, data integrity and compliance. Directs, governs and assures delivery of the outsourced services to the levels defined. Expertise and experience working alongside and/or overseeing large strategic IT partners on an operational level is essential.

Responsibilities

Contract Management
Deliver required outcomes by managing day-to-day relationships with contract service providers while working within an established contract management plan.Contract Requirements
Identify contract requirements and write specifications for a small portfolio or area of the business for existing contracts and/or new contracts.External Consultant or Contractor Engagement
Prepare briefings and information for external consultants or advisers to support the delivery of key projects and/or ad hoc services. Monitor and evaluate
outcomes and recommend remedial actions where necessary.Business Requirements Identification
Collect business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the
requirements in terms of target user roles and goals.Leadership and Direction
Communicate the local action plan; explain how this relates to the function's
strategy and action plan and to the broader organization's mission and vision;
motivate people to achieve local business goals.Policies and Procedures Development
Contribute to the drafting of policies, procedures, and related guidelines within an area of expertise to meet defined key principles and ensure compliance with external requirements.Performance Management
Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.Organizational Capability Building
Provide coaching to team members to develop their skills.Budgeting
Track budgets and report variances to more senior colleagues.SkillsNegotiation
Uses comprehensive knowledge and skills to negotiate independently while
providing guidance and training to others on how to help the organization by
obtaining consensus between two or more internal or external parties who may have different interests.Costing and Budgeting
Works without supervision and provides technical guidance when required on
costing, budgeting and finance tasks.Planning and Organizing
Works without supervision and provides technical guidance when required on
planning, organizing, prioritizing and overseeing activities to efficiently meet
business objectives.Supplier Management
Uses comprehensive knowledge and skills to act independently while guiding
and training others on managing vendors so that they deliver the best possible results given available resources.Policy and Regulation
Works without supervision and provides technical guidance when required on
interpreting and applying knowledge of regulations and policies in area of
expertise.General Experience
Comprehensive expertise in the practices is required in both a strategic and
tactical capacity together with a good appreciation of Service Management
methodology, process and tooling (using Service.Now) in line with ITIL/ISO best practice and insight into interaction and integrations across the Service Value Chain. Has knowledge and experience of working in a complex, high volume, highly structured IT environment, supported by metrics, KPIs, service levels and management insightsWork Where it Works
Our hybrid way of working gives you the choice to work where it works.? This enables you to?chose?where you'll be the most effective.? It offers a mix of working from home and in an office environment that works best for you and your team.?
You will also get an excellent benefits package including; -

• Discretionary company bonus
• £5,700 company car or car allowance

• Company pension up to 7% matched

• 10% colleague discount, free parking and many additional rewards.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves

  • Business Analyst

    4 hours ago

    Leeds, Leeds, United Kingdom Service Care Solutions Ltd Full time

    About the RoleService Care Solutions Ltd is seeking a highly skilled Business Analyst to join our team on a permanent basis. The successful candidate will be based in the Yorkshire area and will be responsible for delivering programmes and projects to realise value and maximise growth.Key ResponsibilitiesStakeholder Engagement: Work closely with stakeholders...

  • Service Delivery Manager

    1 month ago

    Leeds, Leeds, United Kingdom Asda Full time

    Service Delivery Manager - Leeds Job TitleService Delivery Manager - Monitoring and Event ManagementLocationAsda HouseEmployment TypeFull timeContract TypePermanentHours Per Week37.5SalaryCompetitive salary plus benefitsCategoryIT OperationsClosing Date9 August 2024Works within Asda's Service Operations & Infrastructure Technology directorate,reporting into...

  • Service Delivery Manager

    1 month ago

    Leeds, Leeds, United Kingdom Asda Full time

    Service Delivery Manager - Leeds Job TitleService Delivery Manager - Hardware Asset ManagementLocationAsda HouseEmployment TypeFull timeContract TypePermanentHours Per Week37.5SalaryCompetitive salary plus benefitsCategoryIT OperationsClosing Date9 August 2024Works within Asda's Service Operations & Infrastructure Technology directorate,reporting into the...

  • IT Service Delivery Manager

    6 days ago

    Leeds, Leeds, United Kingdom Evri Full time

    About EvriEvri is a leading company in creating responsible delivery experiences for everyone, everywhere. We're a kind, ambitious, and diverse team that supports and encourages each other. Our people are essential to our business, and we strive to do our best for our customers and clients.Job SummaryWe're recruiting for an IT Service Delivery Manager to...

  • Service Delivery Manager

    1 month ago

    Leeds, Leeds, United Kingdom Asda Full time

    Service Delivery Manager - Leeds Job TitleService Delivery Manager - ITSM Configuration ManagementLocationAsda HouseEmployment TypeFull timeContract TypePermanentHours Per Week37.5SalaryCompetitive salary plus benefitsCategoryIT OperationsClosing Date9 August 2024Works within Asda's Service Operations & Infrastructure Technology directorate,reporting into...

  • IT Service Delivery Manager

    6 days ago

    Leeds, Leeds, United Kingdom Evri Full time

    About the RoleWe are seeking a highly skilled and experienced IT Service Delivery Manager to join our team at Evri. As a key member of our Service Delivery Management team, you will be responsible for ensuring that our IT services deliver consistent value to the organization.Key ResponsibilitiesService Improvement: Develop and implement service improvement...

  • Service Delivery Manager

    5 days ago

    Leeds, Leeds, United Kingdom D.M Limited Full time

    Service Manager - D.M LimitedWe are seeking a dedicated Service Manager to lead our service operations at D.M Limited. As a reputable business with a strong commitment to customer care, we are looking for an experienced professional to drive our service activities and ensure exceptional customer experiences.Key Responsibilities:Lead a dynamic team in a...

  • Digital Services Operations Manager

    3 weeks ago

    Leeds, Leeds, United Kingdom Government Recruitment Service Full time

    London Salary: £36,466 - £39,371 National Salary: £32,603 - £34,862As a pivotal figure in the digital transformation within the Department for Transport (DfT), you will be part of a skilled and diverse team dedicated to innovating and enhancing the delivery of advanced digital and data services. Your role will involve supporting and shaping various...

  • SLT Service Delivery Manager

    1 day ago

    Leeds, Leeds, United Kingdom ChatterBug Speech and Language Therapy Service Full time

    About ChatterBug Speech and Language Therapy ServiceChatterBug Speech and Language Therapy Service is a leading provider of Speech and Language Therapy services, dedicated to helping children develop their communication skills. Our mission is to make a positive impact on the lives of those with Speech, Language, and Communication Needs (SLCN).Job SummaryWe...

  • ITIL Service Delivery Manager

    6 days ago

    Leeds, Leeds, United Kingdom Evri Full time

    We're a forward-thinking company, Evri, that's revolutionizing the way we deliver services. Our goal is to create a seamless and responsible experience for everyone, everywhere. As a kind, ambitious, and diverse team, we're always supporting and encouraging each other to achieve our objectives. We're looking for a skilled ITIL Service Delivery Manager to...

  • Cloud Services Delivery Manager

    1 day ago

    Leeds, Leeds, United Kingdom Economicsnetwork Full time

    Job SummaryThe Economicsnetwork is seeking an experienced Microsoft 365 Administrator to support our Microsoft 365 platform and drive our cloud strategy forward. As a key member of our IT team, you will be responsible for the management and support of our Microsoft 365 platform, its operation and reliability.Key ResponsibilitiesManage and support Microsoft...

  • Technical Service Delivery Manager

    23 hours ago

    Leeds, Leeds, United Kingdom NHS England Full time

    Job Summary: We are seeking a highly skilled IT Support Specialist to join our team at NHS England. As an IT Support Specialist, you will be responsible for delivering technical support and solutions for infrastructure services within our organization.Key Responsibilities:Manage and maintain our on-premises and cloud environments to ensure seamless service...

  • Service Delivery Specialist

    6 days ago

    Leeds, Leeds, United Kingdom Circet IRE & UK Full time

    About Circet IRE & UKCircet IRE & UK is a leading provider of telecommunications services, delivering high-quality solutions to our clients across the UK.Job SummaryWe are seeking a highly skilled Service Delivery Specialist to join our team. As a Service Delivery Specialist, you will be responsible for providing installation, repair, and maintenance...

  • IT Delivery Manager

    5 hours ago

    Leeds, Leeds, United Kingdom ENGIE Group Full time

    About the RoleWe are seeking an experienced IT Delivery Manager to join our team at ENGIE Group. As a key member of our IT department, you will be responsible for planning and executing IT projects and programs that align with our business objectives.Key ResponsibilitiesDevelop and implement IT project plans, ensuring timely and quality delivery of...

  • IT Delivery Manager

    21 hours ago

    Leeds, Leeds, United Kingdom oilandgas Full time

    About the RoleWe are seeking a highly skilled and experienced IT Delivery Manager to join our team at oilandgas. As a key member of our organization, you will be responsible for leading and managing internal development and quality assurance across all Energy Supply interfaces and applications.Key ResponsibilitiesIT Roadmap Planning: Develop and maintain the...

  • City Manager

    3 days ago

    Leeds, Leeds, United Kingdom Deliveroo Full time

    Strategic Leadership Role - DeliverooWe are seeking a seasoned City Manager to lead our North East & Yorkshire team in driving growth and enhancing customer experience for Deliveroo, a leading food delivery company. This role presents a unique opportunity to shape the future of the food delivery industry and be a key player in a rapidly growing startup.Key...

  • Service Delivery Specialist

    49 minutes ago

    Leeds, Leeds, United Kingdom TPP (The Phoenix Partnership) Full time

    About the RoleWe are seeking a highly skilled Service Delivery Specialist to join our team at TPP (The Phoenix Partnership). As a key member of our operations team, you will play a critical role in providing exceptional support to our users across the globe.Key ResponsibilitiesCollaborate with cross-functional teams to deliver high-quality services and...

  • Customer Service Delivery Assistant

    6 days ago

    Leeds, Leeds, United Kingdom Wincanton Full time

    Wincanton's Customer Service Delivery Assistant OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Delivery Assistant in Leeds. As a key member of our delivery crew, you will be responsible for providing exceptional customer service and ensuring timely and efficient delivery of goods to our...

  • Librarian: Service Delivery Specialist

    3 hours ago

    Leeds, Leeds, United Kingdom Leeds City Council Full time

    Job Title: Librarian: Service Delivery SpecialistJob Summary:We are seeking a highly motivated and experienced Librarian: Service Delivery Specialist to join our team at Leeds City Council. As a key member of our library team, you will be responsible for delivering a responsive library service that increases citizen engagement with the service through...

  • Service Delivery Manager

    6 days ago

    Leeds, Leeds, United Kingdom Evri Full time

    At Evri, we're committed to creating responsible delivery experiences that benefit everyone, everywhere. Our team is dedicated to supporting and encouraging each other to achieve our goals. Our Approach We believe in fostering a kind, ambitious, and diverse work environment that promotes collaboration and mutual respect. Key Responsibilities Develop and...