Technical Service Delivery Manager
6 days ago
Job Summary: We are seeking a highly skilled IT Support Specialist to join our team at NHS England. As an IT Support Specialist, you will be responsible for delivering technical support and solutions for infrastructure services within our organization.
Key Responsibilities:
- Manage and maintain our on-premises and cloud environments to ensure seamless service delivery.
- Provide proactive input and support to high-severity incidents for critical national systems and environments.
- Develop and maintain professional knowledge and skills in technical specialisms, embracing new technologies and frameworks.
- Communicate effectively with diverse stakeholders, building rapport and relationships across the organization.
- Work within the ITIL framework, applying value principles to drive service excellence.
Requirements:
- Significant experience in high-pressure enterprise digital environments, including Public Cloud native and on-premises IaaS infrastructure.
- Experience in managing medium and large-sized portfolios, projects, products, or services with low to medium risk.
- Subject Matter Expertise in digital solutions and products, including Microsoft Windows Server, Microsoft Server SQL, Microsoft Active Directory, and Microsoft Azure Entra ID.
About NHS England: We are a leading healthcare organization committed to delivering high-quality services to the public. Our team is dedicated to providing exceptional support and solutions to our stakeholders.
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