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Service Delivery Specialist
2 months ago
About Circet IRE & UK
Circet IRE & UK is a leading provider of telecommunications services, delivering high-quality solutions to our clients across the UK.
Job Summary
We are seeking a highly skilled Service Delivery Specialist to join our team. As a Service Delivery Specialist, you will be responsible for providing installation, repair, and maintenance services to our clients.
Key Responsibilities
- Complete all work to the required quality standard, adhering to best practices and client requirements.
- Perform fibre/copper installations, surveying, and repairing orders.
- Conduct site inspections, evaluating traffic management and ensuring compliance with health and safety regulations.
- Provide excellent customer service, educating clients on installed services and ensuring their satisfaction.
- Work efficiently, maintaining a clean environment and excellent customer satisfaction.
- Respond professionally to customer requests and enquiries.
- Develop professional abilities through completing training requirements.
- Comply with company fleet policy and current health and safety regulations.
- Ensure safe operation of tools and compliance with environmental regulations.
Requirements
- Full UK manual driver's license.
- Ability to manage technical work in the field with minimal supervision.
- Capacity to interpret technical issues and diagnose problems with existing equipment.
- Excellent communication and prioritization skills.
- Comfortable working to tight timescales and dealing with external stakeholders.
- Ability to understand client quality requirements and implement procedures for service delivery.
- IT skills for liaison with group work control.
- Professional, self-motivated, and excellent communication skills.
Physical Requirements
- Ability to lift objects regularly.
- Ability to respond quickly to sounds.
- Ability to see and respond to dangerous situations.
- Ability to safely climb ladders while carrying 40 pounds.
- Ability to bend and stretch with comfort.
- Ability to work alone.
- Ability to wear personal protective gear correctly.
