Librarian: Service Delivery Specialist
4 weeks ago
Leeds City Council is seeking a highly motivated and experienced Librarian: Service Delivery Specialist to join our team. As a key member of our library service, you will be responsible for delivering a responsive library service that increases citizen engagement with the service through supporting the city with its information, reading, and learning needs.
Key Responsibilities:
- Support the development and delivery of core programmes of activity outlined in the Annual Business Plan
- Proactive approaches to keeping current customers engaged with the service and attracting new service users
- Line management of Team Librarians
- Delivering programmes of activity across community libraries and central library
- Management of staffing rotas in Leeds Central Library
- Operational management of Leeds Central Library
Requirements:
- Excellent understanding of, and passion for, the role of public libraries and community librarianship
- Well-developed digital skills, confident using technology, and able to support and encourage customers to develop their skills
- Committed to customer service excellence, able to deal positively with feedback and difficult situations, and to seek positive resolution
- Excellent communication skills, listening, written, and verbal
- Well-developed organisational skills and show excellent attention to detail
- Highly motivated team player, able to both support and lead other team members
What We Offer:
- Competitive salary and annual leave entitlement plus statutory holidays
- Membership of the West Yorkshire Pension Fund with generous employer contributions
- Flexible and hybrid working arrangements subject to service requirements
- Clear career pathway and continuing professional development opportunities
- Range of staff benefits to help you boost your wellbeing and make your money go further
How to Apply:
Please upload your CV and complete a personal statement of no more than 500 words. Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.
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