IT Service Delivery Specialist

1 week ago

Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

IT Service Delivery Specialist

**About the Role**

We are seeking an experienced IT Service Delivery Specialist to join our team at Interface Recruitment UK. As an IT Service Delivery Specialist, you will be responsible for maintaining and administering computer networks and related computing environments, ensuring high levels of service to the company are maintained and improved upon.

**Key Responsibilities**

* Maintain and administer computer networks and related computing environments, including system software, application software, hardware, and configurations.
* Ensure that hardware is fit for purpose and operates according to service levels.
* Perform disaster recovery operations, assist in maintaining the disaster recovery strategy, and testing of the continuity plan.
* Identify, troubleshoot, and replace faulty network components when required.
* Maintain supplier relationships and perform cost analysis for our standard equipment.
* Ensure the standard is maintained across the company in accordance with governance policies set.
* Oversee and respond to support requests within the SLA's.
* Recommend improvements and oversee implementation of network & security hardware and produce a business case to our sponsors.
* Produce dashboards / monitor performance of the department and be proactive in detecting common trends.
* Assist in the implementation of a new ITSM tool.
* Be on the on-call rota for weekends and as required.
* Create user accounts & set up new equipment.
* Excellent time management skills with the ability to take ownership of their workload.
* Must have a valid UK driver's license & vehicle with a willingness to travel as and when the role dictates.
* Understanding of the ITIL 4 framework is desirable.
* Experience of administering Windows Servers.
* Experience of administering Office 365.

**What We Offer**

* A competitive salary and benefits package.
* Opportunities for career growth and professional development.
* A dynamic and supportive work environment.

**How to Apply**

If you are a motivated and experienced IT Service Delivery Specialist looking for a new challenge, please submit your application, including your resume and a cover letter, to Interface Recruitment UK.

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