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Service Delivery Manager
2 months ago
Service Manager - D.M Limited
We are seeking a dedicated Service Manager to lead our service operations at D.M Limited. As a reputable business with a strong commitment to customer care, we are looking for an experienced professional to drive our service activities and ensure exceptional customer experiences.
Key Responsibilities:
- Lead a dynamic team in a fast-paced environment to deliver high-quality service to our customers
- Resolve customer issues and complaints effectively, ensuring timely and satisfactory resolutions
- Manage service activities to optimize efficiency, profitability, and customer satisfaction
- Monitor and meet set targets for maximum profitability, driving business growth and success
- Promote and sell service plans and warranties to enhance customer loyalty and retention
Requirements:
We are seeking an experienced Service Manager with strong technical knowledge and previous management experience in the automotive industry. Excellent communication and people management skills are essential for this role, as well as the ability to work collaboratively with cross-functional teams to achieve business objectives.
Working Hours:
Monday to Friday 8am to 6pm and one in three Saturdays, with flexible working arrangements to accommodate business needs and ensure seamless service delivery.
