Customer Service Advisor

2 months ago

Sheffield, Sheffield, United Kingdom Capita plc Full time

Are you looking to progress or kick start your Customer Service Career? Do you have the passion and drive to make a real difference?

We have a fantastic opportunity with a varied and rewarding customer service role based out of our state of the art Sheffield office.

What's more, keep all your evenings and weekends free. Oh and we'll also throw in hybrid working once you are through probabtion

Sound good? Thought so Have a read on.

What's in it for you?

  • 22,542 per annum. You may be able to further enhance your pay through our generous uncapped commission scheme:
  • No weekend work, no evening work Monday - Friday 9am - 530pm. Cushty, right?
  • You'll also benefit from FREE on-site parking at our Sheffield office. Don't drive? Don't worry We have Free a shuttle bus which runs between Sheffield Train Station and our office.
  • Move to a hybrid working model once through probation - full equipment provided
  • 22 days holiday (pro rata) plus public holidays (if you are scheduled to work on a bank holiday, you will receive a day in lieu).
  • Access to Capita Perks at work scheme entitling you to amazing discounts, offers and services across hundreds of market leading retailers, outlets, restaurants, and Gyms.
  • Weekly and monthly incentives where you can win vouchers, early finishes, days off and more
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

What you'll be doing:

  • Varied role - you will be working across email as well as telephony, and you will have a chance to work across all 3 of the major brands we cover, Lotus, Morgan & Travelworld (motor homes).
  • providing quotes on finance products to potential finance customers, requesting additional proofs/documentation from customers to support their lend
  • liaising with client support areas to help progress finance applications and the release of fund, liaising with manufacturers to ensure finance customers have all the information they need.
  • Full training providing to ensure you are both confident and competent
  • deal with complex finance issue independently but reaching out to colleagues and management when any support is required. Someone who takes an interest in learning a subject to it's entirety allowing them to become an expert in that area.
  • Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service
  • Embracing learning, coaching and development to continuously improve your skills and capability
  • Sharing ideas to improve the customer service experience
  • Making a real difference to people's lives
  • Dealing with some of our more vulnerable customers and their complex needs

What we're looking for:

  • Comfortable speaking with customers over the phone and asking questions on to gain a full understanding of our customers circumstances
  • great verbal communication with a confident and outgoing personality.
  • an excellent telephone manner.
  • great written communication.
  • strong attention to detail
  • strong stakeholder management.

What will happen next:

  • Choose apply now to fill out our short application
  • Your application will be reviewed by our global recruitment team
  • You will be invited to attend a video interview with a member of the recruitment team

You'll get the chance to follow your chosen career path anywhere in Capita.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email or call and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

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